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Ferran Barneda
가입한 날짜: 2021년 4월 14일
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마지막 활동: 2025년 2월 13일
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님의 최근 활동 Ferran Barneda
Ferran Barneda님이 에 댓글을 입력함
Hi Giga Paitchadze ,
Could you please elaborate more on why you need to use the “Default” option in your routing? What's your desired outcome?
Thanks,
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댓글 보기 · 2025년 2월 12일에 게시됨 · Ferran Barneda
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Hi Giga Paitchadze ,
Could you please clarify how many levels you have in your IVR tree, screenshot(s) would be helpful. Also, please elaborate more on your desired experience, and the issue you are facing.
If you with to raise a ticket and have someone from Support to have a look, please follow the steps in Contacting Zendesk Customer Support.
Thanks,
Ferran
댓글 보기 · 2025년 2월 12일에 게시됨 · Ferran Barneda
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Thanks for sending feedback!
Suspended users will be able to leave voicemails. If you wish to block their numbers, you can block them by adding them to the blocked numbers menu in Talk.
We will add this request to our backlog for future consideration, creating voicemail tickets for suspended users.
Thanks,
Ferran
댓글 보기 · 2025년 2월 12일에 편집됨 · Ferran Barneda
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Hi everyone,
There is a workaround that could help in this situation.
Zendesk offers an API where you can enable or disable callbacks per line on demand.
This allows you to make an API request and enable the callback setting when you are ready to accept callbacks. Later, when you want to stop accepting callbacks, you can make another API request to disable the feature.
For more information, please see this documentation:
https://developer.zendesk.com/api-reference/voice/talk-api/phone_numbers/#update-phone-number
Specifically: # Update callback from `callback_from_queue` setting
This will require some technical knowledge, but if you want a no-code solution, we recommend having a look at Zapier.
Thanks,
Ferran
댓글 보기 · 2025년 1월 08일에 게시됨 · Ferran Barneda
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Ferran Barneda님이 에 댓글을 입력함
Thanks for sending feedback!
This is a feature that is not available at this time. Therefore, we will add it to our backlog for future consideration.
Thanks,
Ferran
댓글 보기 · 2025년 1월 08일에 편집됨 · Ferran Barneda
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Ferran Barneda님이 에 댓글을 입력함
Thanks for sending feedback!
This is a feature that is not available at this time. Therefore, we will add it to our backlog for future consideration.
Thanks,
Ferran
댓글 보기 · 2025년 1월 08일에 편집됨 · Ferran Barneda
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Ferran Barneda님이 에 댓글을 입력함
Hi Elena Bell,
Thanks for sending feedback!
Zendesk Text requires a trigger in order to send proactive outbound SMS to your customers.
Please see this article for more information.
Thanks,
Ferran
댓글 보기 · 2025년 1월 08일에 편집됨 · Ferran Barneda
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Hi Rhys Ashall
Thanks for sending feedback!
We acknowledge that the Talk roles can be a bit different to how other Zendesk products define Admin level access.
In Talk, the Team Lead is an Admin who can receive and make calls. So, we recommend using this role if you require and Admin who can listen to live calls and receive transferred calls.
For more information, please see Talk roles.
Thanks,
Ferran
댓글 보기 · 2025년 1월 08일에 편집됨 · Ferran Barneda
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Thanks for raising feedback!
We changed the default country code behaviour in the call console a few months ago. We hope you will like it!
Please see the below announcement:
The country code now matches the outbound line selected
Historically, the call console always defaulted to the U.S. country code (+1) when opened, so non-American customers had to change the country code every time they made a local call. Now, the country code defaults to the country of the line selected in the outbound lines dropdown.
For instance, let's say a customer has two phone lines — one in Australia (+61) and another in the United Kingdom (+44) — and the Australian line is currently selected as the active outbound line. When the call console is first opened, it defaults to the Australian country code (+61), since this is the country code of the line selected. If after placing a few local calls the agent switches to the UK line and places an international call to Ireland (+353), the call console remembers that choice and keeps +353 as the selected country code. However, once they refresh the page or open a new browser tab/window, the country code will revert to (+44), reflecting that the outbound line currently selected is now the UK number.
This is great news for all customers, especially for those who primarily make local calls within one country, as they will rarely need to change the country code.
Thanks,
Ferran
댓글 보기 · 2024년 12월 11일에 게시됨 · Ferran Barneda
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Thanks for sending feedback!
Unfortunately, this is not in our roadmap for 2025.
We will add it to our backlog for future consideration.
Thanks,
Ferran
댓글 보기 · 2024년 12월 11일에 편집됨 · Ferran Barneda
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