Gentry Geissler
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Gentry Geissler님이 에 댓글을 입력함
Hi all! I checked with a couple of those on our Product team and they've stated they have attachment control on the roadmap for development. However, it's not something that I can give an exact ET...
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Hi Chen, Thanks for your question! Can you clarify you were looking for a query that showed both AVG and MED tickets created per hour? If so I made a metric using Totals Result Manipulations to sho...
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Hi Jason, Thanks for that question! It looks like you'll need to use custom metrics under the Ticket Updates dataset to get that data. Basically, we're looking for the satisfaction field value to c...
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Hi Uriel, I think I may have the recipe you need! Take a look at our document on Reporting on Full Resolution Time I hope that helps.