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Hiedi Kysther

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2025년 2월 18일

Zendesk Customer Care

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커뮤니티 댓글 Feedback - Help Center (Guide)

Hi Matt Dietsche 

While we do have some ways to bulk import all your articles to Zendesk, there's really no easy way to do this. You can either.

1. API endpoints: https://developer.zendesk.com/rest_api/docs/help_center/articles  this will allow you to import all your article content by creating new articles. The API endpoints could be added to a script which would refer to the content from your database and create the new Help center Articles on your Zendesk's account.

2. Third-party app- you can import your Knowledge base articles via CSV using this app:  https://www.zendesk.com/marketplace/apps/support/285803/help-center-import/

Hope this helps! 

댓글 보기 · 2025년 2월 18일에 게시됨 · Hiedi Kysther

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커뮤니티 댓글 Q&A - Tickets and email

Hey Jake Warren 

We do have native feature that could help you set up a 24/7 talk coverage. For reference: Managing overflow calls and after-hours routing with Talk.

 

Basically, you can set up an Overflow number after-hours. So all calls received outside your business hours will be forwarded to the phone number you'll set. You can set up any number (even a different Talk number) except Toll-free.

Hope this helps! 

댓글 보기 · 2025년 1월 08일에 게시됨 · Hiedi Kysther

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커뮤니티 댓글 Q&A - Apps and integrations

Hi Akshat Agarwal  

503 Errors usually indicate an Internal Server.  It is possible that is an error on our end and we would love to investigate this with you. If you are still experiencing this error, please create a ticket following this guide: Contacting Zendesk Customer Support.

댓글 보기 · 2025년 1월 08일에 게시됨 · Hiedi Kysther

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댓글Supporting multiple languages in Help Center

Hi Maria Gmerek 

I created a ticket on your behalf so we can investigate this issue together. Kindly check your inbox for my email. Thanks! 

댓글 보기 · 2024년 8월 13일에 게시됨 · Hiedi Kysther

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댓글Business rules

Hi Maricar Paraiso 

To audit your Triggers, you can utilize the Triggers API. This will provide you with information on when the trigger was created and last updated. If you need to know who created or last updated a trigger, we will have to check our logs. Please keep in mind that our logs are only accessible for the past 30 days.

 


Hope this helps! 

댓글 보기 · 2024년 7월 12일에 게시됨 · Hiedi Kysther

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커뮤니티 댓글 Q&A - Tickets and email

Hi Josie Cramer 

This needs an in depth investigation. I suggest reaching out to our Support team. Make sure to provide sample ticket IDs and if possible a HAR File, so our Advocates can troubleshoot right away. 

Thank you! 

댓글 보기 · 2024년 7월 09일에 게시됨 · Hiedi Kysther

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댓글Business rules

Hey Frank Roberts 
 

You got a good question here. The notice is a general reminder about the possibility of creating loops with Zendesk triggers. It doesn't automatically mean that your specific trigger is causing a loop. It's just a friendly reminder to be mindful of how triggers can interact with each other and possibly create cycles if not set up correctly.

Hope this helps! 
 

댓글 보기 · 2024년 7월 09일에 게시됨 · Hiedi Kysther

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댓글Zendesk messaging

Hi Sai Karri 

No, you do not need Sunshine Conversation to use Zendesk Conversational Bot (Messaging). As outlined in this article, you only need the following to use Zendesk Messaging: 
 

You may need Sunshine Conversation if you are following a more complex workflow that isn't natively available in Messaging. 

Hope this helps! 

댓글 보기 · 2024년 7월 09일에 게시됨 · Hiedi Kysther

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댓글Managing your email

Hi Jean-Guy Daigle 

Allowlist may work depending on the Suspension Reason e.g. no-reply emails. However it is still not a guarantee that the email will not be suspended even if the email address is whitelisted. 

Also, adding a certain email in your Allowlist will not affect other regular incoming requests. It only helps for our system to know the sender is whitelisted. But to reiterate, whitelisting may work depending on the Suspension reason.

I encourage you to reach out to our Support team so we can review those suspended tickets and guide you on how we can resolve it. 

Hope this helps! 

댓글 보기 · 2024년 7월 09일에 게시됨 · Hiedi Kysther

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커뮤니티 댓글 Q&A - Chat, messaging, and widgets

Hi Vicky!

Currently, you can’t set up a call button as part of a messaging answer flow. However our Voice API powered by Messsaging might interest you. As outlined in the article:

 

“The Voice API powered by Zendesk messaging enables you to quickly add a link or call button anywhere on your website. Customers can use the link or button to call you using the messaging Web Widget without leaving your website. These conversations function like regular phone calls in the Zendesk Agent Workspace, except the caller does not need to dial or know a number”

 

Hope this helps! 

댓글 보기 · 2024년 6월 14일에 게시됨 · Hiedi Kysther

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