Jacquelyn Brewer
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Jacquelyn Brewer의 최근 활동-
Shaun Luong Good point. There is an admin setting in the Routing configuration that enables them to choose whether the agent status is changed to offline or away. I've updated the article to clarif...
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Levente Nagy I think the issue is that you're trying to use lookup relationship fields with custom objects, but instead you need to be defining relationships between the objects either via the Rela...
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Shayan Moussawi Thanks for pointing this out. I agree, there was a misunderstanding. Here's a more accurate answer. Q: Do you have updates on when Skills-based routing will be available for Messagi...
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New EAP for developers: Agent Activity APIs The Agent Availability EAP is available for all accounts. The APIs provide a way to view real-time agent availability information across Zendesk channels...
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Hi CJ Johnson. Thanks for your feedback. I added links to the Agent Workspace and omnichannel routing articles that outline their respective requirements and limitations and clarified that all requ...
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We've added more details about the now-required default ticket closing automation:"Additionally, to mitigate performance issues, the default ticket closing automation, titled "Close ticket 4 days a...
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New EAP for Support: Access log API The Access log API provides access to a 90 day record of what agents have accessed in your account. We call these the “read” events and the Access log API is you...
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New EAP for Admin Center: A unified way to set agent status across Support, Messaging, and Talk Rather than needing to manually maintain separate statuses for Support, Messaging, and Talk, the Agen...
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New EAP for Support and Messaging: New routing for tickets and messages by priority and agent availability Zendesk has a variety of ways to route tickets, but the new Routing EAP provides a way to ...
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Hi @.... I'm not sure why you wouldn't be seeing it. There are several subsections within the navigation under Account and the Audit log option is pretty far down the list in that section (Admin Ce...