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Jason Schaeffer

Zendesk Customer Care
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Jason Schaeffer님의 최근 활동
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    Jason Schaeffer님이 에 댓글을 입력함

    Request #10789897 "Conversation with Kyle Davis" was closed and merged into this request. Last comment in request #10789897: (1:04:53 PM) Z Bot: Hi there. (1:04:53 PM) Z Bot: I'm Z Bot. (1:04:53 ...

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    Jason Schaeffer님이 에 댓글을 입력함

    Hi Jake, If you are receiving Talk tickets, you do have a live number in your account. You can delete this number whenever you would like by following the below steps:To delete a line In Admin Cen...

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    Jason Schaeffer님이 에 댓글을 입력함

    Hello, Thank you for the callout, I will be sharing this feedback with out product team. Messaging is still relatively new and there will be improvements and updates made along the way. Thanks!

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    Jason Schaeffer님이 에 댓글을 입력함

    Hi Peter, Based on the issue being isolated to the users Laptop. I would first have them try from an Incognito window to see if it was just an issue with their browser or they do in fact have a pop...

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    Jason Schaeffer님이 에 댓글을 입력함

    Hi Trinity, The best resource we have for this is linked for you below. It will discuss responding to Bad Satisfaction and how to overall improve your score. Improving-satisfaction-ratings.Thanks! 

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    Jason Schaeffer님이 에 댓글을 입력함

    Hi Alex, The best solution for that at this time is creating a user tag and then using the user tag as a condition for an automation/trigger that can then use a Webhook as an action. Thanks!

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    Jason Schaeffer님이 에 댓글을 입력함

    Hi Roland,Please refer the below article which will cover how to use filters and lists on the Sell Mobile App. I will provide steps for both IOS and Androids:Creating-filters-and-lists-on-iOS Creat...

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    Jason Schaeffer님이 에 댓글을 입력함

    Hello! It is possible you are accessing it from the Admin Center and not in the actual Chat product. Depending on when you enabled Messaging you may need to disable and re enable to see these optio...

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    Jason Schaeffer님이 에 댓글을 입력함

    Hello Amit!At this time, Zendesk is not able to offer static IP's, as we rotate them as needed for security purposes. If you would like to know more about how you can retrieve current addresses for...

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    Jason Schaeffer님이 에 댓글을 입력함

    Hi Chase,If the user is correctly verifying the CAPTCHA but looping back to the verification page, I would see if they are able to replicate after performing a clearing of their browser cache, or t...