Jean-Charles Pascale
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Jean-Charles Pascale님의 최근 활동-
Jean-Charles Pascale님이 에 댓글을 입력함
Bonjour Denis,D'après notre documentation, votre bundle devrait contenir un Job Spec (https://developer.zendesk.com/documentation/integration-services/zis-tutorials/getting-started/building-your-fi...
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Jean-Charles Pascale님이 에 댓글을 입력함
Hi Rich,The feature is being looked into, but it is not available at the moment.I would recommend checking this post (https://support.zendesk.com/hc/en-us/community/posts/4409222532506/comments/440...
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Hi Nanai,There can be discrepancies due to how some events happening to tickets can be handled differently in both products. This mainly happens when deleting, marking as spam, merging, re-opening ...
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Hi Eune,The only way I can think of would be to use the Ticket Skips API to fetch the tickets skipped for specific agents, and display them either in a Sidebar App in Zendesk, or outside of Zendesk...
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Jean-Charles Pascale님이 에 댓글을 입력함
Hi Eune, According to my tests, it seems like this is only available to Administrators and the agents themselves. However, the Team Lead was not able to see the tab. -JC
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Hi Eune, The playlist will not have any limit based on time for the results it displays. However, since this is fetching the skips from our API, Archived tickets will not be included.I hope this cl...
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Hi William, If I understand correctly, you have a field that is hidden for light agents, but that is also set as "mandatory" for your agents to fill in, therefore preventing your light agents from ...
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Jean-Charles Pascale님이 에 댓글을 입력함
Hi Mohit, Indeed, at the moment, to display an article to the end user using the Flow Builder, the article cannot be restricted to signed-in users.As per a restriction on articles by still keeping ...
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Hi Louis, If you simply set a macro to set the title, then it should work immediately in the ticket indeed. I attempted with a macro that sets the subject to {{ticket.title}} [{{ticket.organization...
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Hi Louis, When doing a similar test via APi, indeed, the placeholders are not replaced. Like I mentioned, even though in the API call you set the fields to a specific value, when the ticket creatio...