최근 검색
최근 검색 없음

Jean-Francois Weston
가입한 날짜: 2021년 4월 16일
·
마지막 활동: 2023년 5월 31일
팔로잉
0
팔로워
0
총 활동 수
29
투표 수
2
플랜 수
16
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Jean-Francois Weston
Jean-Francois Weston님이 에 댓글을 입력함
Jean-Francois Weston님이 에 댓글을 입력함
댓글 보기 · 2022년 7월 14일에 게시됨 · Jean-Francois Weston
0
팔로워
0
투표 수
0
댓글
Jean-Francois Weston님이 에 댓글을 입력함
I hope this helps
댓글 보기 · 2022년 5월 30일에 게시됨 · Jean-Francois Weston
0
팔로워
0
투표 수
0
댓글
Jean-Francois Weston님이 에 댓글을 입력함
Néanmoins, soyez assuré que notre équipe produit consulte régulièrement les feedbacks de nos utilisateurs afin d'adapter la feuille de route des futurs développements de nos produits.
Voici un article sur les fonctionnalités des tableaux pour information : Utilisation des tableaux
댓글 보기 · 2022년 4월 04일에 게시됨 · Jean-Francois Weston
0
팔로워
0
투표 수
0
댓글
Jean-Francois Weston님이 에 댓글을 입력함
Because that could explain why you still have the different forms for your users to choose from.
Have a look at this article Understanding and optimizing ticket forms
댓글 보기 · 2021년 11월 01일에 게시됨 · Jean-Francois Weston
0
팔로워
0
투표 수
0
댓글
Jean-Francois Weston님이 에 댓글을 입력함
Hi Adela and thank you for reaching out to the Technical support of Zendesk.
There are several ways to measure the Talk productivity in Zendesk.
One of them will be using the Talk Dashboard and for this you will need to click the Admin icon in the sidebar, then select Channels > Talk. Click the Dashboard tab then select the number or numbers you want to view data for.
I recommend you consult the following article:
Analyzing call activity wit the Talk dashboard
and especially the chapter Viewing agent activity for Talk Professional. That applies if you have the Professional Talk Version.
I hope this answer your question, and remain available if you need more details.
Regards
댓글 보기 · 2021년 3월 30일에 게시됨 · Jean-Francois Weston
0
팔로워
0
투표 수
0
댓글
Jean-Francois Weston님이 에 댓글을 입력함
Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
댓글 보기 · 2021년 3월 24일에 게시됨 · Jean-Francois Weston
0
팔로워
0
투표 수
0
댓글
Jean-Francois Weston님이 에 댓글을 입력함
Hi Florian, to improve the situation, when you have a high Jitter, you could, if you are connected in Wi-Fi change to an Ethernet cable connection as well as verify that the setting of your network are done according to this article https://support.zendesk.com/hc/en-us/articles/115005468288-Talk-network-requirements. Those two steps would be the first to take to improve the situation. Regards
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
댓글 보기 · 2021년 2월 17일에 게시됨 · Jean-Francois Weston
0
팔로워
0
투표 수
0
댓글