
Jenny Gillett
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총 활동 수68
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수2명
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투표 수0
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플랜 수51
활동 개요
Jenny Gillett님의 최근 활동-
Jenny Gillett님이 에 댓글을 입력함
Hello Mostafa, Thank you for reaching out and taking the time to write on our community. I wanted to let you know that we are very aware of this gap between the new Zendesk Messaging widget and T...
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Hi, If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. Hope this an...
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공식 댓글 Thanks, Gab for the update from the Explore side. As a workaround, we do have some reporting on the digital calls in our Usage Charges tab in the Talk settings. In that CSV report you will be able...
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Hi Will, Thanks for taking the time to post on the forum. Unfortunately, this capability is not something that we have on our roadmap at this time. If this changes in the future I will update th...
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Hi Shiva, Thank you for reaching out about your request for Video, I am happy to be able to tell you that we have this feature on our roadmap for 2022. We will be starting discovery and gathering ...
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공식 댓글 Hi Annie and James, Thank you for taking the time to provide us with your feedback regarding the Callback feature. I want to acknowledge you are correct we do have a gap with the feature today a...
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디지털 회선 설정의 추가적인 유연성 공지
발표일 배포 시작일 배포 종료일 2021년 11월 10일 2021년 11월 10일 2021년 11월 10일 전화번호가 없어도 고객에게 디지털 전화 옵션을 제공할 수 있도록 Zendesk Talk의 디지털 회선 구성 방식에 몇 가지 변경 조치를 취합니다. 본 공지를 통해 어떤 사항이 변경되는지 설명해 드립니다. 본 공지는...
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Hi all This is in our top feature requests and is just as high on our backlog. I don't have any dates to share with you right now but I assure you we have not forgotten about it and we understand t...
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Hi Dionne, Thank you for your feedback, This is an interesting use case, I can understand why you would prefer to rely on the data coming directly from Zendesk into you your payroll system, unfort...
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Hi Emma and Sebastiaan, This is feedback that we’ve heard from many customers and more granular reporting and flexibility around agent status. It is something that we’re looking into but it’s not ...