Jenny Gillett

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Adding Talk to messaging

Hello Mostafa,  Thank you for reaching out and taking the time to write on our community.  I wanted to let you know that we are very aware of this gap between the new Zendesk Messaging widget and T...

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• Jenny Gillett
• 만든 시간 2022년 02월 22일 10:42
• 2표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. About the overflow call function of talk

Hi,  If I understand your question correctly, for the Overflow feature in Talk the only line type that is supported is a PSTN (telephone number) you can not overflow to a digital line. Hope this an...

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• Jenny Gillett
• 만든 시간 2022년 02월 09일 11:09
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Digital calls reporting, how to identify the digital line

Thanks, Gab for the update from the Explore side.  As a workaround, we do have some reporting on the digital calls in our Usage Charges tab in the Talk settings. In that CSV report you will be able...

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• Jenny Gillett
• 만든 시간 2022년 02월 03일 17:21
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Zendesk Talk- Can we get it added on Zapier?

Hi Will,    Thanks for taking the time to post on the forum. Unfortunately, this capability is not something that we have on our roadmap at this time. If this changes in the future I will update th...

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• Jenny Gillett
• 만든 시간 2022년 01월 05일 14:03
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Zendesk Talk with Video Option

Hi Shiva,  Thank you for reaching out about your request for Video, I am happy to be able to tell you that we have this feature on our roadmap for 2022. We will be starting discovery and gathering ...

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• Jenny Gillett
• 만든 시간 2021년 11월 24일 10:46
• 1표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Feature Request: Ability to Customize the Callback Options Menu

Hi Annie and James,    Thank you for taking the time to provide us with your feedback regarding the Callback feature. I want to acknowledge you are correct we do have a gap with the feature today a...

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• Jenny Gillett
• 만든 시간 2021년 11월 18일 21:59
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hi all This is in our top feature requests and is just as high on our backlog. I don't have any dates to share with you right now but I assure you we have not forgotten about it and we understand t...

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• Jenny Gillett
• 만든 시간 2018년 05월 25일 15:49
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

Hi Dionne,  Thank you for your feedback, This is an interesting use case, I can understand why you would prefer to rely on the data coming directly from Zendesk into you your payroll system, unfort...

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• Jenny Gillett
• 만든 시간 2017년 04월 20일 13:44
• 2표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. option for talk agents to set status

Hi Emma and Sebastiaan,  This is feedback that we’ve heard from many customers and more granular reporting and flexibility around agent status. It is something that we’re looking into but it’s not ...

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• Jenny Gillett
• 만든 시간 2017년 04월 20일 10:53
• 0표