JJ Miclat

Hey Danny Chrismas!

Re spacing: The new product tray follows the spacing for our Garden menu component - https://garden.zendesk.com/components/menu

This brings more consistency to all menu experiences throughout the product, since most of them are using the Garden menu component. Since the product tray is by far the most prominent menu in the product, we would certainly be up to making changes if we found usability was not ideal for large volume of users. A great thing for us to test and iterate on in the future!

Re hover: Yes! The menu items will change to light blue on hover or focus (with a darker blue bar on the left side) and a darker blue to indicate current selection. This image might be helpful to illustrate this -

Zendesk는 제품 트레이의 새 버전을 발표하게 되어 매우 기쁩니다. 

본 발표에서는 다음과 같은 주제를 다룹니다.

• 무엇이 변경되나요?
• Zendesk에서 이러한 변경을 하는 이유는 무엇인가요?
• 어떻게 해야 하나요? 

무엇이 변경되나요?

제품 트레이에서 Zendesk 사용자는 서로 다른 Zendesk 제품 사이를 쉽게 전환할 수 있습니다. Zendesk 제품 간에 전환하기를 참조하세요. 이 새 릴리스에서는 사용 환경을 개선할 수 있는 다음과 같은 몇 가지 향상된 기능을 소개합니다.

• 모든 제품의 새 아이콘으로 새로운 최신 디자인을 제공합니다.
• 사용성을 개선하기 위해 제품 주문을 업데이트했습니다.
• 단색 디자인으로 더욱 깔끔한 시각적 표현과 향상된 접근성을 제공합니다.
• 각 제품의 목적을 더 잘 반영하도록 제품 이름이 업데이트됩니다. 다른 모든 제품 이름은 변경되지 않고 그대로 유지됩니다.
  • 지식(구 Guide)
  • 음성(구 Talk)
  • 애널리틱스(구 Explore)
  • 커뮤니티(구 Gather)
  • 영업(구 Sell)

Zendesk에서 이러한 변경을 하는 이유는 무엇인가요? 

이러한 업데이트는 각 제품의 기능을 보다 명확하게 전달하도록 디자인된 Zendesk의 새 제품 이름 지정 규칙을 적용하기 위한 노력의 일환입니다. 고객은 마케팅 자료 및 기타 커뮤니케이션에서 이러한 새 이름이 표시되는 것을 이미 알아차렸을 것입니다. 이번 릴리스는 전체 Zendesk 에코시스템에 걸쳐 제품 참조를 조정하기 위한 또 다른 중요한 단계입니다.

이름 업데이트 외에도 모든 사용자가 제품을 효율적으로 탐색할 수 있도록 접근성을 개선하는 데 주력하고 있습니다.

어떻게 해야 하나요? 

고객은 이러한 예정된 변경, 특히 제품 이름 업데이트에 대해 상담사에게 알리는 것이 좋습니다. 이러한 적극적인 커뮤니케이션은 전환 과정에서 잠재적인 혼동을 줄이고 시간을 절약하는 데 도움이 됩니다.

이 발표와 관련된 피드백이나 질문이 있으시면 고객 제품 피드백을 수집 및 관리하는 커뮤니티 포럼을 방문해 주세요. Zendesk 제품에 대한 일반적인 지원은 Zendesk 고객 지원팀에 문의하세요.

Hey Jason!

I hear you, and other customers have as well. 

Last year, we launched the ability for admins to customize their Agent Workspace (for their agents), via Layout Builder. You'll be able to change the:

• order of messages in the conversation log, you could configure messages to show up in ascending or descending order based on what time they were delivered
• position of the composer versus the conversation log, you configure the composer to be at the top and the log to be at the bottom, or vice-versa

Layout Builder is only available for Enterprise customers today, but we're looking to open it up to Professional customers by H2 of this year. 

Hope this helps!
 

Cheers,

JJ

Hey folks!

We're looking to open up Layout Builder to additional plans in 2024.

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey Scott Patterson,

Thanks for your patience! The ability to change the order of messages and/or alter the location of the composer is now live. If you've signed up for the Layout Builder EAP, you should already see it in your account. More info here - https://support.zendesk.com/hc/en-us/articles/6070249202202

Cheers,
JJ

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ