JJ Miclat
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JJ Miclat의 최근 활동-
And hey y'all!We hear you, in Agent Workspace the position of the conversation log is now at the top and the composer is at the bottom, and the order of messages in the conversation log is now olde...
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Hey Olivier MAS! Placing custom field(s) in a form above the type/priority fields should keep them there (also just double-confirmed this in my demo account), this looks like an issue/regression yo...
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Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback around the requester displaying on ticket tabs instead of the subject - we hear you, appreciate you being transpar...
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공식 댓글 Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback of the reply box now being at the bottom instead of the top of the interface, and the order of conversation messag...
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공식 댓글 Howdy folks! JJ here, Group Product Manager at Zendesk. We can't have the most recent comments at the top like it was before. We shouldn't even have to scroll down to see the latest comment. Very...
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Hey Garegin Asatryan!Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons: This enables us (from a design & implementation...
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We've reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator between the Brand and the Requester field, so that we max...
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Hey Kilian, Sophal Seang, and Tuomas Savonius, Good news - we're working on functionality to have the conversation log automatically jump to the top of the latest message in Agent Workspace, rather...
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Hey William Sedgwick! We hear you loud-and-clear. We're working on adding a visual display of who was CC'd in each email message into Agent Workspace - should be available in a couple months, I'll ...
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Hi all, We've heard your feedback loud-and-clear, and have reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator bet...