Joey Barrett

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Zendesk Talk Outbound Features Needed

Hi Yanko Chakarov The Ability to Create Tickets for Non-Answered Outbound Calls is something we would like to have as a feature as well. There is an option today to overcome this challenge,  Agen...

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• Joey Barrett
• 만든 시간 2022년 03월 30일 08:43
• -2표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

Update for 2022  Hi All,  We see a lot of value in implementing this feature.  We are currently exploring how we can get this to market quicker considering our current roadmap priorities, I will en...

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• Joey Barrett
• 편집된 시간 2022년 03월 23일 09:41
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Update for 2022 Hi All,  The current strategy for our Talk Product's call routing is to integrate Voice seamlessly into our Omnichannel routing engine. This will not give customers the 'Hunt Group'...

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• Joey Barrett
• 만든 시간 2022년 03월 23일 09:28
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Enable different greetings for different times of the schedule

Hi Annelisa,  Thanks for the feedback, we have an API for IVR's that you can leverage to change them programatically. We also have a set of API's that can be used to manipulate various parts of the...

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• Joey Barrett
• 편집된 시간 2022년 03월 16일 09:52
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Feature request: route incoming calls for open tickets to the assigned agent

Hi Adrian, Thanks for reaching out! This is not something we are considering right now.  We have added this to our backlog for consideration in a future release.  Thanks,

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• Joey Barrett
• 만든 시간 2022년 02월 16일 09:21
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Talk - Transcription for Spanish language messages

Hi Vincent,  Thanks for the feedback. We understand your frustration in not being able to transcribe Spanish language voicemail messages. We will add your request to our product backlog for future ...

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• Joey Barrett
• 만든 시간 2022년 02월 09일 09:51
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Separate "Maximum queue size" per phone line

Hi Tobias, Thanks for the feedback. We understand your frustration in not being able to separate the max queue size by phone number. One partial work around would be to have your busiest line set a...

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• Joey Barrett
• 편집된 시간 2022년 02월 09일 09:49
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Schedule intervals in 15 mins

Hi Annelisa, Thanks for the feedback. We understand your frustration in not being able to create schedules at 15 minute intervals. We will add your request to our product backlog for future conside...

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• Joey Barrett
• 편집된 시간 2022년 02월 09일 09:43
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Calls in Queue visibility limited to 50 - any workarounds?

Hi Benny,  I will reach out to you via a proactive Zendesk ticket so we can get this to a resolution for you.  Thanks,

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• Joey Barrett
• 만든 시간 2022년 01월 31일 15:56
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Internal calling Zendesk

Hi Huib, It is only currently possible to call another agent when there is an active call in progress. Can you expand on the use case for this feature? What solution do you use now to overcome this...

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• Joey Barrett
• 만든 시간 2022년 01월 12일 10:17
• 0표