John Espina

1. Email
2. ...
3. Managing your email
4. Causes for ticket suspension

Your ticket has been assigned to our advocacy team. If you want to wait for an agent to join, most customers hear back in 15 minutes.  Otherwise, feel free to check back later or watch for an updat...

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• John Espina
• 만듦 2023년 06월 29일 21:21
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Restore deleted account

Hi, Good day! This is again John, I am already working on this ticket #11427373 and will merge this to avoid confusion. Thank you!

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• John Espina
• 만듦 2023년 04월 13일 19:16
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Zendesk deleted our account!? No way to contact support to fix this.

Hi, Good day! This is again John, I am already working on this ticket #11427373 and will merge this to avoid confusion.Thank you!

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• John Espina
• 만듦 2023년 04월 13일 19:15
• 0표

1. Guide
2. ...
3. Self-service best practices and recipes
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Hi Stefano, In regards to your concern, since Google Analytics is from our third-party provider there are some limitations with how can it be compatible with Zendesk's script. Unfortunately, curre...

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• John Espina
• 만듦 2021년 08월 13일 19:58
• 1표

1. 커뮤니티
2. Zendesk Suite Q&A
3. I can't add an agent

Hi Matthew, I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996. For now, I will be closing t...

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• John Espina
• 만듦 2021년 08월 13일 18:56
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. I can't add an agent

Hi Matthew, In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s. Please see this link: https://support.zendesk.com/h...

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• John Espina
• 만듦 2021년 08월 12일 19:17
• 0표

1. Support
2. ...
3. Measuring success
4. About CSAT (Customer Satisfaction) ratings in Zendesk Support

Hi Rachel, In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer. Here are some article links that you can refer to: https...

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• John Espina
• 만듦 2021년 08월 12일 19:09
• 0표

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Chat API tutorial: Generating an OAuth token (integrated Chat accounts)

Hi Matt, In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data wit...

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• John Espina
• 만듦 2021년 07월 02일 20:12
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Count incoming ticket by specific time

Hi Edwin, You can try this formula: IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))...

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• John Espina
• 만듦 2021년 06월 30일 19:52
• 0표

1. Agent guide
2. Additional ticket channels
3. Receiving and sending messages in the Zendesk Agent Workspace

Hi Monica, I will be creating a ticket with regards to your concern about automation setup. 

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• John Espina
• 만듦 2021년 05월 06일 16:56
• 0표