John Espina
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John Espina의 최근 활동-
This is a very helpful; article
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Your ticket has been assigned to our advocacy team. If you want to wait for an agent to join, most customers hear back in 15 minutes. Otherwise, feel free to check back later or watch for an updat...
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Hi, Good day! This is again John, I am already working on this ticket #11427373 and will merge this to avoid confusion. Thank you!
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Hi Stefano, In regards to your concern, since Google Analytics is from our third-party provider there are some limitations with how can it be compatible with Zendesk's script. Unfortunately, curre...
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Hi Matthew, I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996. For now, I will be closing t...
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Hi Matthew, In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s. Please see this link: https://support.zendesk.com/h...
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Hi Rachel, In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer. Here are some article links that you can refer to: https...
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Hi Matt, In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data wit...
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Hi Allison, In regards to your concern, the only article that I pulled up here on how to create a query report about customer satisfaction, https://support.zendesk.com/hc/en-us/articles/36005926285...
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Hi Michael, In regards to that, we appreciate you following the steps on this article but as per checking currently, there is a way to enable the hierarchy of the sections/ subsections. However, y...