Jupete Manitas
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Jupete Manitas님이 에 댓글을 입력함
Hello Trinity, we're glad to inform you that the steps especially for Chrome have been updated. Thank you!
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Hi Trinity, thanks for writing in! We are going to pass this along with our documentation team to have a closer look. Thank you for this heads-up!
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Hi Scott, thanks for writing in! Yes, currently, the main channel in contacting zendesk product support is through the get help button and using the messaging channel. This is described here: Conta...
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Hi Richard, thanks for writing in! This is additional to the Talk Network requirements article so we recommend your IT team revisit the article for the instructions on how to re-configure your netw...
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Hi Mark, thanks for writing in! Yes, as the doc in the first part - to be reviewed by a "Guide admin" before being published in your help center. All with guide admin should have access to the mode...
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Hi Rudolph, thank you for writing in! We have reported with our documentation to remove/update the article as needed. Thank you for raising this out!
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Hi Lydia, thanks for writing in! As long as the chat is not yet ended, the agent can still reply/switch to the chat, otherwise, the agent can only make an update via email if the chat user has a kn...
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Thanks for the additional information, Dan. We understand if there is a limitation described in this article that did not meet your business needs. Having that said, we encourage you to create a n...
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Hello Dan, thanks for writing in! Based on our understanding, the scenario is the managers are reviewing your negative surveys from your closed tickets. Are end users are giving satisfaction reaso...
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Hi Aish, thanks for writing in! There is no native feature yet in the admin center to manage this but you can bulk manage them via API. Depending on the setup but an example workflow is exporting y...