Jupete Manitas
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Jupete Manitas님의 최근 활동-
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Hi Stephen, thanks for writing in! We understand that you would like to pull the data from your ticket fields and put them into the ticket comment section. With that use case, currently, there is n...
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Hi Pamela, thanks for writing in! In terms of allocating agents by countries. It may vary depending on your zendesk configuration. Tickets or Agents can be categorized for example, based on the ti...
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Hi Jason, Hi Josh, We understand the need of each organization. That is the standard limit but we recommend reaching out to Support so you can provide more details of your use cases and see what o...
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Hi Jason, thanks for writing in! At the moment, that is the limitation for images or files in Guide. You can upload multiple files/images as long as they are within the 20MB limit both for inline i...
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Hi Adam, Hi Alyssa, Apologies for the confusion as we missed that GTM part. Aside from Google Analytics, depending on your business needs, you can use the Google Tag manager on your Help Center sit...
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Hi Lina, thanks for writing in! Can you clarify if you are looking to add a CC to one of the actions when the trigger "notify requester of received request" fires? The triggers don't have that cap...
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Hi Alyssa, thanks for writing in! As per checking, Google Analytics 4 is now available and as per the Announcement - Announcing Google Analytics 4 for Help Center: To use Google Analytics 4, you c...
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Hi Abbie, thanks for writing in! The comparison between the two is that Public comments will give the total number of public comments from both end-users and agents. While there are specific metri...
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Hi Steven, thanks for writing in! May we know if you have reached out to support already to investigate this further? However, we are seeing this in the past from Microsoft which is also described ...
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Hi Michael, thanks for writing in! Are you planning to only have SSO for agents and not for end-users (customers/external users)? If that is correct, you can separate your SSO, when you assign SSO...