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Katarzyna Karpinska
가입한 날짜: 2021년 4월 14일
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마지막 활동: 2024년 12월 19일
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님의 최근 활동 Katarzyna Karpinska
Katarzyna Karpinska님이 에 댓글을 입력함
I really appreciate your reminder! The EAP for the new editor was announced back in August. This is the foundational experience that we’ll be enhancing with even more exciting features. I’d love for you to give it a try!
댓글 보기 · 2024년 12월 19일에 게시됨 · Katarzyna Karpinska
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Tiffany Maberry , no, that't the beauty of the multiplacement. The article is updated only once on the admin side and all of the placements of it (HC Ids) are populated with the change after publishing.
댓글 보기 · 2024년 11월 11일에 게시됨 · Katarzyna Karpinska
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Christiane Umphrey , hmm… I don't see Account settings on the screenshot you've provided. I believe it might be connected to you permission level, you probably need to be an Admin in Support to see these settings and enable the account assumption
댓글 보기 · 2024년 10월 11일에 게시됨 · Katarzyna Karpinska
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Hi HS Richardson we have introduced alphabetical sorting of sections in the module, which I hope will help with the randomness :)
Gill Harris , we are logging every feedback we are receiving, and yours also have been noted. We are still working on stabilizing the visibility of sections in the panel and will come back to you as soon as we have a fix.
댓글 보기 · 2024년 10월 10일에 게시됨 · Katarzyna Karpinska
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Jay Lee I'm curious to understad more about what you experience when you say ‘section doesn’t work'? Would it be possible for you to describe how what do you do when it happens and what do you mean in detail by ‘doesn’t work'?
댓글 보기 · 2024년 10월 10일에 게시됨 · Katarzyna Karpinska
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Andrew Schreiner Thank you for raising the issues you have with with article multiplacement. My team and I are working on fixing issues related to choosing sections, and I believe that your 3rd point should be improved by now.
댓글 보기 · 2024년 10월 10일에 편집됨 · Katarzyna Karpinska
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Hi Tiffany, yes that's expected current behaviour of the feature. Each placement = new help center article ID, and that means that it'll have a separate URL. A separate ID is needed for e.g. tracking comments and up/downvotes on individual placements.
Can you tell us if you'd expect a different behavior? And if so, why would a different behavior be important for your use case.
댓글 보기 · 2024년 10월 10일에 게시됨 · Katarzyna Karpinska
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Hi Kelly, thank you so much for raising this issue, would you be possible for you to grant us a temporary assumption rights so that we can dig into this problem? =
댓글 보기 · 2024년 10월 09일에 게시됨 · Katarzyna Karpinska
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Christiane Umphrey , thank you so much for reporting this issue. May I ask you to enable assumption on your account so our engineering team can check what's happening in the background? You can read about granting temporary access here.
댓글 보기 · 2024년 10월 08일에 게시됨 · Katarzyna Karpinska
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