Kelly Danner
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Kelly Danner님이 에 댓글을 입력함
Hey everyone, Thank you for continuing to take the time to share your concerns regarding the new customer support experience we’ve launched. We truly value your feedback and our team is working d...
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Hi everyone - Thank you again for sharing your feedback with us. We have some updates and information to share that we hope will be helpful as we continue to work through the challenges that this r...
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Zendesk 고객 지원 경험에 대한 변경 내용 공지
Zendesk는 고객에게 더 나은 서비스를 제공하기 위해 고객 지원 환경을 더욱 발전시키고 있습니다. Zendesk 제품 및 서비스에 대한 도움이 필요하시면 언제든 알려주세요. 본 공지를 통해 어떤 사항이 변경되는지 설명해 드립니다. 본 공지는 다음 섹션으로 구성되어 있습니다. 메시징에서 만나요 티켓이 어떤 영향을 받는지 이해하기 배포 후 Zend...
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Reach out to our team and we can pull a report with your previous tickets
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Lots of info for you here! Thanks for all of the clarifying questions. @... - Absolutely, one of the changes we’re rolling out is an improved widget across products. Explore will have a widget with...
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Hey, great question, Amie. We will have paths for you to use messaging on our website, as well as right here on the Help Center, without having to log in. It's a major priority for us that you're ...
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C.W., Thanks for providing this feedback on your experience with Chat. We're aware of the chats dropping, not connecting, misrouting. Our implementation of messaging should resolve these issues, wh...
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@... - Thanks for the question - we'll be using the Multi Conversations feature, so that you can have a conversation going with Sales, a conversation with Advocacy about Explore and another convers...
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Hey @... - We won't be limiting access at this time, because we know that so many users who do need support from Zendesk don't have permissions as Admins (such as report writers, support managers, ...
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Thanks for your feedback, CJ. One of the things that we love about messaging is that it can be asynchronous or live. You can jump on to start a conversation with us, a ticket is created, and you ca...