Kyle Jones

1. 커뮤니티
2. Q&A - Sales CRM (Sell)
3. Info about import and match email PIPEDRIVE -> SELL

Hey there Luigi, That's a great question! From my understanding, these emails should also be visible on the Deal page as long as you've connected the contact (email) to the deal itself. When you g...

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• Kyle Jones
• 만듦 2021년 09월 28일 23:55
• 0표

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Guide templating versions

Hey there Andy, I've created a ticket we can work together in, since I'll need to investigate your account. Normally, we do not assist with custom code within Support, but I would like to see if I...

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• Kyle Jones
• 만듦 2021년 07월 20일 23:05
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Internal Chat Option for communicating with other internal teams

Hey there Carmen! Technically, there is nothing stopping you from embedding your chat widget behind an agent only login, or on a page specifically for your agents. Then you could implement some ty...

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• Kyle Jones
• 만듦 2021년 05월 09일 00:38
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Setting requester with a macro

Hello there Amber,For clarity, is it alway the same requester? If so, you could potentially put that requester's email in the macro for your agents to cut/paste into the requester field to make it ...

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• Kyle Jones
• 만듦 2021년 03월 04일 01:22
• 0표

1. 커뮤니티
2. Feedback - Sales CRM (Sell)
3. Pull User Permission data from API

Hey there Jorge!I can definitely see the use-case for this. Unfortunately, our API is limited to the number of roles it can display and will only show "Admin"  or "User" judging by our information ...

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• Kyle Jones
• 만듦 2021년 01월 09일 22:28
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. [Out of Office App] Allow Team Leads to Change Agent Status

Hey there Zac, This is a great question. I've done some research on my end and it doesn't look like there's a way you can work-around an admin setting this. I tried to frankenstein a custom role to...

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• Kyle Jones
• 만듦 2019년 10월 09일 16:55
• 0표

1. 커뮤니티
2. Feedback - Reporting and analytics (Explore)
3. Dashboards should not always be in edit mode

Hey there Ayal, Unfortunately, at this time there isn't a way to undo or rollback the changes within the Explore once you've published that dashboard. When you add the appropriate changes this shou...

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• Kyle Jones
• 만듦 2019년 09월 03일 22:50
• 1표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Explore: Default Filter

Hey there Danny, That's a very good question. If you weren't adding filters to the queries, there is another way to save the state of your widget without needing to apply the filters every time. Th...

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• Kyle Jones
• 만듦 2019년 08월 03일 22:14
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Number of open tickets per agent or department at the end of each month

Hey There Bill,    These are very good questions, and I'm pretty sure I have a solution for you regarding this! Within Explore we have a metric you can used called "Assigned unsolved tickets" this ...

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• Kyle Jones
• 만듦 2019년 07월 06일 21:02
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. How to change which photos pop up when sharing help center on Facebook?

Hey there Shirin,   I've created a ticket for you! I believe this is something we'll have to dig into here. Thank you!

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• Kyle Jones
• 만듦 2018년 11월 03일 19:58
• 0표