Lisa Kelly

1. Support
2. ...
3. Workflows
4. Managing ticket tags

Hi Casey, You should be able to review the ticket events to see which trigger added the tag. See Viewing all events of a ticket.   If you can't find it in the ticket events, you can also try search...

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• Lisa Kelly
• 편집된 시간 2021년 11월 24일 18:34
• 0표

1. Zendesk updates
2. Announcements
3. Current and upcoming Zendesk betas

New EAP for Support:  Resizing the Context Panel in Support This EAP enables functionality that allows agents to manually resize the width of the Context Panel in the Zendesk Agent Workspace. Resiz...

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• Lisa Kelly
• 만든 시간 2021년 11월 23일 18:49
• 0표

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Hi Jonathan MarchThe new composer supports both rich content and markdown formatting options at the same time. For more information on how markdown commands behave with the new composer, see the CK...

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• Lisa Kelly
• 편집된 시간 2021년 11월 16일 15:55
• 0표

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Hi CJ Johnson,  This announcement is for the standard agent interface, where the new composer will be rolled out on Jan 10, 2022. The new composer is already live if you are using the Zendesk Agent...

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• Lisa Kelly
• 편집된 시간 2021년 11월 16일 15:54
• 0표

1. Support
2. ...
3. Agent guide for Support
4. Serving chats in the Zendesk Agent Workspace

Hi Rina. My apologies for the misunderstanding! I see you found the answer to your question. 

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• Lisa Kelly
• 만든 시간 2021년 11월 15일 22:12
• 0표

1. Support
2. ...
3. Agent guide for Support
4. Serving chats in the Zendesk Agent Workspace

Hi Rina. It's the "Zendesk Agent Workspace", not the "Admin" workspace. The workspace is designed for agents who manage tickets, not admins. To find the shortcuts you can use in the workspace, clic...

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• Lisa Kelly
• 편집된 시간 2021년 11월 15일 17:57
• 0표

1. Zendesk updates
2. Announcements
3. Announcing support for color text in the Zendesk Agent Workspace

Hello Holly,  The Zendesk Agent Workspace is designed for a multi-channel experience, but you don't need Chat to enable the Zendesk Agent Workspace. We recommend that you read this article first be...

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• Lisa Kelly
• 편집된 시간 2021년 11월 11일 15:48
• 0표

1. Zendesk updates
2. Announcements
3. Announcing support for color text in the Zendesk Agent Workspace

The community post for the color text feature is now available. We'd love to get your feedback. 

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• Lisa Kelly
• 편집된 시간 2021년 11월 10일 18:37
• 0표

1. Zendesk updates
2. Announcements
3. Announcing support for color text in the Zendesk Agent Workspace

Steve W  It should be at 100% rollout today. Do you have the Zendesk Agent Workspace enabled on your account? It's required to use color text. 

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• Lisa Kelly
• 만든 시간 2021년 11월 10일 18:32
• 0표

1. Zendesk updates
2. Announcements
3. Announcing support for color text in the Zendesk Agent Workspace

Hi Sara, Currently, it's only supported in the Zendesk Agent Workspace, but there are plans to unify composer features across both workspaces in the future. Amisha Sharma

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• Lisa Kelly
• 만든 시간 2021년 11월 01일 18:58
• 1표