Lisa Kelly
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총 활동 수533
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수37명
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투표 수13
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플랜 수211
활동 개요
Lisa Kelly님의 최근 활동-
Lisa Kelly님이 에 댓글을 입력함
Hi Cassandra, Please refer to this previous post for rollback informationhttps://support.zendesk.com/hc/en-us/articles/4484160121498/comments/5532403680026
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Lisa Kelly님이 에 댓글을 입력함
Hi Cassandra, I'm sorry you're not happy with the experience. Here are a couple tips that may help. Content is not lost when you flip from Internal to External. The information is saved in two se...
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Hi Jay, Thanks for the comments! We recommend posting these on our Community site. Just to clarify one point... You don't have to send the draft when you get the warning message. You can Go back an...
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Lisa Kelly님이 에 댓글을 입력함
Hi Lee, Are you using the Zendesk Agent Workspace? In Agent Workspace, Internal notes and Public replies are stored separately. You have to copy and paste a comment to move it from an Internal note...
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Hi Paul, That is a popular request. Our Product Management team has made a note of it. If you have more comments, you can post them on our Community site.
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Hi Minji, This feature is still being rolled out to accounts, so you may not see it yet. Refer to this announcement for rollout details. If you don't see a draft mode icon in email replies by EOD M...
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Hi Tim G, Thank you for the comments! One clarification: Draft mode isn't automatically "turned off" when you send. You can choose to send the draft you have typed to make it a public reply, witho...
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Hi Maya, Internal notes haven't changed. Draft mode is only available for writing replies on public channels. Hi Lydia, Other agents can't see your drafts before they become public replies because ...
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Hi Preston, No, but once they select Draft mode, it persists across tickets. So, it stays on for them, until they choose to turn it off.
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Mistyamber, See Paul's comment immediately above your question. For the current EAP, you can only use a custom layout if you apply it as the default. But, we are working on the ability to use conte...