Lisa Kelly
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총 활동 수483
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수32명
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투표 수11
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플랜 수199
활동 개요
Lisa Kelly님의 최근 활동-
Lisa Kelly님이 에 댓글을 입력함
Hi Rina, You can use omnichannel routing feature in the Zendesk Agent Workspace to help manage agent workload for inbound calls and messages.
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Lisa Kelly님이 에 댓글을 입력함
Hi Avital, Just to clarify. Agents on plans lower than Enterprise, such as Team, CANNOT redact ticket content. Which is what you wanted, correct? Only agents on Enterprise plans can redact and only...
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Lisa Kelly님이 에 댓글을 입력함
Hi Avital, As it says at the beginning of this article, only "admins and agents in custom roles with permission" can redact ticket content. Admins can redact. But, If you don't explicitly activate ...
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Hi Damien, Have you tried using our macro suggestions feature? See Using suggested macros. It uses AI to suggest the most-relevant macros for agents.
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Hi Nora, Are you referring to the video at the top of this article? It takes a minute to load.
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Hi Luis, Did you make sure the Zendesk app was added to your Slack channel? Otherwise, Slack cannot communicate with Zendesk. See Adding the app to a Slack channel. If that still doesn't fix the i...
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Hi Tobias, If you're having a problem with community search results in your account, contact Zendesk Customer Service, so they can help you.
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Hi Dea, For issues with your account, contact Zendesk Customer Support so they can help you.
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Hi Nathalie, If you're having trouble with your account, contact Zendesk Customer Support.
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Hi Jameela, You can redact messaging tickets, provided: The messaging ticket was created after April 2022. The ticket has been submitted to Pending, On-hold, or Solved. Messages in an active mess...