Lisa Kelly
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Lisa Kelly의 최근 활동-
Hi Derek, Are you talking about Chat shortcuts? In the Agent Workspace, when you type a / in the composer, you should see both macro keyboard shortcuts and chat shortcuts. See Applying macros with ...
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JJ Breen, If you have questions or concerns about migrating your account, contact Zendesk Customer Support.
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Hi Cathy,Going forward, new features Zendesk adds to the agent interface will only be available in the Agent Workspace, including the context panel, panel resizing, native ticket redaction, color s...
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Hi Sounghyuck, That type of information is outside the scope of this public-facing article. I recommend contacting the Product Management team.
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Delaa, If you have questions about how Slick for side conversations works in your account, contact Zendesk Customer Support so they can help you out.
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ShellyIt depends. After the Chat is initially accepted, the Chat becomes a ticket and behaves like any other Support ticket in the Agent Workspace. The notifications you receive depend on what tick...
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Heather, I will forward your comments along to the Product Management team.
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Matthias, Heather, and Joshua. Glad you like the change! Tab configuration is not on the 2023 roadmap. But can you post your use case to our Feedback on the ticketing system (Support) topic, using ...
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Hi Bill, Apologies for the confusion! I adjusted the example to show Light agents with Guide Admin roles.
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Hi Jonathan, This article is referring to light agents who have a Guide Admin role, not a Guide Agent role. If you have questions about seat usage on your account, contact Zendesk Customer Support.