Lisa Kelly
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총 활동 수537
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수37명
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투표 수13
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플랜 수211
활동 개요
Lisa Kelly님의 최근 활동-
Lisa Kelly님이 에 댓글을 입력함
Hello, 최재홍Unfortunately, Advance AI features are not available for trial accounts at this time.
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Hi Athar, You should only see the More drop-down when you have many tickets open and all the tab space at the top of the ticket window is taken up. This is not the case in your situation. I recomme...
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Hi Ingrid, You have to buy it for all your agents at once. The feature can't be split by agent.
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Lisa Kelly님이 에 댓글을 입력함
Hi Jay, To add new fields in the ticket properties panel, admins can add custom ticket fields. See Adding custom fields to your tickets.
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Hi Cassandra, Please refer to this previous post for rollback informationhttps://support.zendesk.com/hc/en-us/articles/4484160121498/comments/5532403680026
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Lisa Kelly님이 에 댓글을 입력함
Hi Cassandra, I'm sorry you're not happy with the experience. Here are a couple tips that may help. Content is not lost when you flip from Internal to External. The information is saved in two se...
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Hi Jay, Thanks for the comments! We recommend posting these on our Community site. Just to clarify one point... You don't have to send the draft when you get the warning message. You can Go back an...
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Lisa Kelly님이 에 댓글을 입력함
Hi Lee, Are you using the Zendesk Agent Workspace? In Agent Workspace, Internal notes and Public replies are stored separately. You have to copy and paste a comment to move it from an Internal note...
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Hi Paul, That is a popular request. Our Product Management team has made a note of it. If you have more comments, you can post them on our Community site.
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Hi Minji, This feature is still being rolled out to accounts, so you may not see it yet. Refer to this announcement for rollout details. If you don't see a draft mode icon in email replies by EOD M...