Lisa-Kelly
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Lisa-Kelly의 최근 활동-
Hi Sharma. So you're not seeing an Internal note option when you click the channel menu in the composer? If so, it's definitely time to discuss with Zendesk Customer Support.
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Thanks for explaining, Sharma! Have you tired typing in the composer to add a Description? In other words, typing in the Public reply (or Internal note) area at the bottom of the ticket.
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No Sharma, I don't. Sorry! It depends on what fields you have in your tickets. I recommend contacting Zendesk Customer Support to help you with your specific issue. As a general rule, to enter inf...
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Hi Arnaud, From the screen capture you provided, it looks like you're searching for the term "content suggestions." Have you tried searching for other words that are included in your Knowledge base...
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Ahall, Upgrading to the Agent Workspace will not impact single sign on. For more information on upgrading, start with the resources linked in this document: Resources for upgrading to the Zendesk ...
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Hi Pedro, If you aren't seeing a Whats App option when you click Add channel, you need to contact Zendesk Customer Support, so they can help you with your issue.
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Hi Elizabeth, thank you so much for taking the time to provide us with your feedback here. Currently, there isn't a way to disable the panel. I recommend you post this request in our product feedba...
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Hello Newport IT, thank you for taking the time to share your feedback here. I wanted to point you in the direction of our product feedback forum for Support where we collect product feedback and w...
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Thank you for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Admin Center where we collect product feedback and wher...
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Fixed. Thanks for the heads up!