Lisa Kelly
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Lisa Kelly의 활동에 대한 투표 수-
Zendesk is holding a Community event for Agent Workspace. Click the link below for details: Community event: How to deliver conversational experiences with the Agent Workspace
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Hi Andi, Yes. We have updated the experience and it's rolling out to accounts now. See this announcement for details: Announcing improved experience for cookie-restricted browsers
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Hi Terry, This change will apply to both the Agent Workspace and the standard agent interface.
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Hi Cassandra, I'm sorry you're not happy with the experience. Here are a couple tips that may help. Content is not lost when you flip from Internal to External. The information is saved in two se...
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Hi Preston, No, but once they select Draft mode, it persists across tickets. So, it stays on for them, until they choose to turn it off.
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Hello mfg, If you manually activated the Agent Workspace (and your account wasn't part of an automatic upgrade by Zendesk), you can activate and deactivate the workspace as desired. See Activating ...
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Thank you, Jihoon, Support for multiple simultaneous layouts applied to contextual workspaces is definitely on our roadmap.
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Hi Derek, Are you talking about Chat shortcuts? In the Agent Workspace, when you type a / in the composer, you should see both macro keyboard shortcuts and chat shortcuts. See Applying macros with ...
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Hi Sounghyuck, That type of information is outside the scope of this public-facing article. I recommend contacting the Product Management team.
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Delaa, If you have questions about how Slick for side conversations works in your account, contact Zendesk Customer Support so they can help you out.