Marie Laurenza
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공식 댓글 The capability currently exists to duplicate a Deal with all the custom fields in the form of the Clone Deal app that our team built and supports. Check it out here (in Zendesk Apps Marketplace). B...
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공식 댓글 Hi Jason -- this capability currently exists in the form of the Clone Deal app that our team built and supports. Check it out here (in Zendesk Apps Marketplace). Best, -Marie
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공식 댓글 Hi Roland, If you want to preserve past activity history for any user you should deactivate that user instead of deleting them. A help article that describes this in much more detail is here. -Marie
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공식 댓글 Hi Gerry, I see that you have the Sell app installed in your Support account. For information on how to view or change the layout/order/visibility of apps in Support please see this article. Best, ...
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계정 소유자가 아닌 경우 기존 Sell 계정을 기존 Support 계정과 연결하려면 어떻게 해야 하나요?
질문 계정 소유자가 아닌 경우 기존 Zendesk Sell 계정을 기존 Zendesk Support 계정과 연결하려면 어떻게 해야 하나요? 답변 Zendesk 하위 도메인의 계정 소유자만이 기존 Sell 계정을 Support에 연결하는 데 동의할 수 있습니다. 계정 소유자가 되는 것은 필수이며레거시 Sell 계정을 Zendesk 플랫폼에 연결하기문서에...
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공식 댓글 Additional Email fields can be created on Leads and Contacts and then emails to/from those email addresses will sync to Sell. Information on how to add a custom field is here.
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공식 댓글 Hello, We appreciate your feedback. We just released a fix to the issue you reported regarding having to re-input information if the box is unselected. Hopefully this is a welcome update.Best,-Marie
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공식 댓글 Hello all, Appreciate the feedback! I wanted to announce that we have recently added the functionality to allow Support Agents to choose the Sell Owner for the new Lead in Sell. Help Center article...
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Got it -- the main request is for the ability to backdate/edit a call's date in Sell. We'll track this request and see if it's an important enhancement for others as well. There's always a balance ...
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Hi Taylor, Can you tell me more about why your team uses Notes to Log Calls in Sell instead of manually logging them as a Call? Is it because you want to use the Note Tagging feature that is curren...