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Miranda Burford

가입한 날짜: 2021년 4월 14일

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마지막 활동: 2023년 5월 04일

Zendesk Product Manager

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님의 최근 활동 Miranda Burford

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hi All,

I'm pleased to announce that the hide & show APIs for the messaging Web Widget are now available.  These APIs are typically used to hide/show the Web Widget on certain page URLs or during different times of the day (to align with business operating hours).  

If you have any questions or feedback, please do not hesitate to let me know.  We look forward to hearing how you implement these on your website!

- Miranda.

댓글 보기 · 2023년 4월 06일에 게시됨 · Miranda Burford

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hi Tim,

>I wondered about the ability to OFFSET the widget too?

The offset setting is now available within Admin for messaging.  The settings apply to all pages though and not per page via an API.  Are you trying to adjust the position per page?  Unfortunately, that's not possible today but it's something that we will log for future consideration.  Thanks!

댓글 보기 · 2023년 3월 29일에 게시됨 · Miranda Burford

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댓글Web Widget documentation

Hi Pedro,

>There is no option to enable it on the end user side.

Admins have the power to decide whether to enable end user sound notifications.  Then, end users have the option to be able to turn those off and on.  End user toggle is included below.

댓글 보기 · 2023년 3월 29일에 게시됨 · Miranda Burford

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댓글Web Widget documentation

Hi Pedro,

End user sound notifications are now supported within the messaging Web Widget.

  • Sound notifications (Web Widget only), which activates audio alerts for your customers when they receive a response from an agent or bot in an inactive Web Widget messaging conversation. When activated, customers can choose to disable sound notifications on their end of the conversation.  You can turn on within your Web Widget channel settings.

- Miranda.

댓글 보기 · 2023년 3월 27일에 게시됨 · Miranda Burford

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hi Tim Sulzberger,

It's coming!  We are working on hide/show APIs within messaging right now.  We expect to release in about 3ish weeks.  Stay tuned!

- Miranda. 

댓글 보기 · 2023년 3월 24일에 게시됨 · Miranda Burford

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댓글Web Widget documentation

Hi Fiona,

The Web Widget code snippet is exactly the same and doesn't need to change.  You simply need to switch on the toggles within Admin Center and change any Web Widget settings for messaging that you wish.

Thanks!

댓글 보기 · 2023년 3월 17일에 게시됨 · Miranda Burford

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hi All,

Good news!  End user sound notifications are now live for all messaging customers!

> Link to the help documentation

If you're an existing messaging customer, you'll need to enable sounds within your Web Widget settings (by checking 'Play notification sounds for new messages').

Thanks,

- Miranda.

댓글 보기 · 2023년 2월 23일에 게시됨 · Miranda Burford

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Yes, the plan is to release before the end of the month.  I will post in here as soon as it's available to customers.

- Miranda.

댓글 보기 · 2023년 2월 13일에 게시됨 · Miranda Burford

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hi Brian,

Thanks for your post!  When you say 'Chat widget', are you referring to Web Widget (Classic)?  Thanks for bringing these to our attention.  I'll add these to our backlog but it's unlikely that they will be addressed in the future.

For now:

  • We recommend that customers adopt the Zendesk Web Widget (for messaging) for optimal Accessibility support.
  • The Zendesk Web Widget (for messaging) is partially compliant with WCAG 2.1 AA as of August 2022.
  • The product was audited to WCAG 2.1 AA in Q4 2021 and a VPAT report was published in November 2022 (see zendesk.com).
  • In the future, we will be investing further in accessibility within the messaging widget only (not Classic) which is why we recommend that customers considering migrating at this time.

Thanks,

- Miranda.

 

댓글 보기 · 2023년 1월 09일에 게시됨 · Miranda Burford

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hi All,

You'll be pleased to hear that we have plans to introduce hide/show APIs within messaging in 2023.  It's currently on the roadmap but I don't have information around timelines at this stage.  Hopefully it's early in the new year but I can't make promises quite yet.  I should be able to provide a more accurate timeline in February 2023.

Thanks,

- Miranda. 

 

댓글 보기 · 2022년 12월 21일에 게시됨 · Miranda Burford

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