
Neil Weldon
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Neil Weldon님의 최근 활동-
Neil Weldon님이 에 댓글을 입력함
Hi Nikki, I've created a ticket on your behalf. Working with our advocacy team on this is the best approach. A couple of things to consider, when we see such quality problems the vast majority tur...
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Sorry for the delay in updating on this. We have made a decision that we will not be pushing this into EAP and but will be making it available as part of a broader GA in September alongside the new...
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We are working on adding Talk to the omnichannel routing experience which is currently in EAP for Support (routing and assignment of emails directly to agents) and Messaging. When completed this w...
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Hi all, This is actively being worked as part of bringing Talk into the new omnichannel routing that is in EAP at this time for Support and Messaging. Also going to hit EAP very soon is the agent ...
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Hi Shaun Murray, The work for this is in progress and will become available as an early access in May. This is part of a larger initiatives around routing, reporting and agent presence, state, capa...
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Richard Murillo I have created a support ticket for you. That's the best way forward to support you in resolving your issues.
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Thanks for the followup and sorry I misunderstood the request. If I understand it correctly you want calls sent to all of the 3 groups in the example, however Supervisors to only be online for the ...
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Josef A, Katie Meek Routing calls to specific groups while agents are in multiple groups is already a feature of Talk. Please see the Routing incoming calls to groups of agents documentation Thanks...
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Hi Sydney Neubauer, Good question. Part of what we are doing in this area includes unifying agent states across the channel and improving the agent experience to have a single place for managing s...
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공식 댓글 Thanks for the feedback Darren Kurtz. We have received similar feedback before related to the ordering of the groups and ordering of agents with the groups as well. We've no immediate plans to cha...