Nicole Saunders
Head of community at Zendesk and host of the Conversations with Zendesk podcast.
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Nicole Saunders의 최근 활동-
Hi John - yes, you can just close the thread for comments. When a post goes up, simply click on the gear icon on the right side of the post and select "close for comments." Users will still be able...
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Hi Kate Horner and Dana, To share feedback on the product or request a feature or functionality, you'll want to post in the Product Feedback forums in the Community. Product Managers do not follow ...
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Thanks for letting us know, Maria. We'll get that fixed ASAP!
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Hi David,As Ahmed suggested (thanks for answering, Ahmed!) a macro will be the best way to accomplish this. The triggers that automate things in the ticketing system do not enable automated interna...
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Hi Giuditta - Can you confirm that you have Agent Workspace turned on?
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Hi Jordan - Community posts are user-generated content, so they aren't controlled or edited the way that product documentation and knowledge base articles are. Typically, the posts are current whe...
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Hi Elana, The badge functionality currently does not have or allow for any automation. It's a request we've given to the product team ourselves, but it is not currently on the roadmap for developm...
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Hi Brian and Walter, Thanks for your post. According to our product teams, there are not currently plans to develop a dark mode for Zendesk. While it has been a long-standing feature request, it's ...
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Thanks for sharing your feedback, everyone. admin Dave and I are both community managers here at Zendesk. We facilitate and moderate the conversations that happen in the forums, among other things....
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Thanks for posting this feedback, Matt. If other users have similar needs, please be sure to up-vote Matt's post, and add any details in the comments below.