Nicole Saunders

1. Zendesk updates
2. Announcements
3. Announcing idle timeout for unified agent statuses

Hi CJ -  Thanks for bringing this issue with our process to our attention. We'll look into what's going on. In general, feature requests should never be marked as "Answered," That tag is reserved f...

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 31일 16:36
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Using Power Automate Zendesk connector to create Ticket from Microsoft Forms - Responder as Ticket Requester

Thanks for sharing that answer, Samuel!

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 31일 16:28
• 1표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Is it possible to bulk archive community posts?

Hi Erin, Bulk archive is not an out of the box functionality for Gather. There is a topic ID endpoint in the Help Center API, so you could probably have someone write a script that could change the...

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 31일 16:27
• 0표

1. 커뮤니티
2. Announcements & Events
3. Community Event! How Zendesk does Knowledge Management

Hey Alex! Yes, this event was recorded. You can follow the link in Brett's comment above, or in my official comment at the top. 

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 31일 16:23
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Is there a way to create a private forum in community where specific users only get to see?

Jumping into confirm that what Vlad is suggesting is correct. So, yes, you can create a discussion topic in the community, and then limit the visibility of that topic to a user segment. You would p...

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 28일 23:40
• 0표

1. 커뮤니티
2. Feedback - Community Forums (Gather)
3. Feature request: ability to re-size images on Community posts

Hi Lucy, I checked in with the product team, and they said that no changes have been made to the community post editor in about 8 years, and they don't believe that re-sizing images was ever availa...

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 23일 16:43
• 0표

1. 커뮤니티
2. Feedback - Community Forums (Gather)
3. Notifications when logged in to Gather are useless to me if I follow many topics/posts

Thanks Joel, once again, appreciate the detailed feedback. This is an experience I've been concerned about for awhile, but you're the first end-user to mention it. We definitely have some goals to ...

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 20일 00:02
• 0표

1. 커뮤니티
2. Feedback - Help Center (Guide)
3. Filter search results in Help Center and community by date

Hi Joel, What date would you want it to filter on? When it was originally posted, when it was last updated, or when the most recent comment was made? 

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 19일 23:58
• 0표

1. 커뮤니티
2. Feedback - Help Center (Guide)
3. Bad user experience while trying to search within a topic

Thanks for the feedback, Joel. We're definitely aware of the experience, but this example and detail is useful in illustrating it for the product team. 

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 19일 23:57
• 0표

1. 커뮤니티
2. Feedback - Community Forums (Gather)
3. Community news banner always returns, although I dismiss it again and again

Thanks for letting us know about this, Joel. This is a piece of custom code, and we were unaware that it didn't have a persistent dismiss. I'll talk to the team and see if we can get that fixed soon. 

• 댓글 보기
• Nicole Saunders
• 만듦 2023년 01월 19일 23:44
• 0표