Nicole Saunders

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Hi everyone! As Gaurav said, thank you all so much for your feedback and for playing a role in this feature development. Since we've now delivered on this request, we're going to close this thread ...

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• Nicole Saunders
• 만듦 2023년 01월 18일 22:00
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Ability to customize or mimic the support ticket statuses Help Center users

Hi Collin Cunninghame and Agyeman Danso - just wanted to let you know that we announced the official launch of custom statuses today. If you visit the Customize Status Field Values thread I linked ...

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• Nicole Saunders
• 만듦 2023년 01월 18일 21:55
• 0표

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Moderating end-user content

Hi Sally Anne, The content moderation is the same module for both communities and article comments. "Moderation Activities" is simply a list of the moderation actions taken by Guide managers or any...

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• Nicole Saunders
• 만듦 2023년 01월 17일 23:46
• 0표

1. Agent guide
2. Additional ticket channels
3. Setting your agent status for Support, Messaging, and Talk with omnichannel routing

Hi Eduardo - Here's some information on how to see live agent status: Seeing live agent status and activitiesLet us know if that helps or if you need something more. 

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• Nicole Saunders
• 만듦 2023년 01월 17일 22:00
• 1표

1. 커뮤니티
2. Zendesk APIs
3. How can I connect Typeform with Zendesk ?

Thanks for jumping in with that answer, Ahmed! Welcome to the Zendesk Community, Camille.

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• Nicole Saunders
• 만듦 2023년 01월 17일 20:20
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Enhanced ticket search functionality by ticket number

Thanks for sharing your feedback, Lara. 

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• Nicole Saunders
• 만듦 2023년 01월 17일 20:06
• 0표

1. 커뮤니티
2. Feedback - Admin Center
3. KB: Hard Flags - MIFID Mandatory

Thanks for bringing this to our attention, Ana! We've shared it with the appropriate folks internally to double check and make corrections. 

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• Nicole Saunders
• 만듦 2023년 01월 17일 20:04
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Space for customers feedback on the article

Thanks for jumping in and sharing those suggestions, Sorin!

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• Nicole Saunders
• 만듦 2023년 01월 11일 23:48
• 0표

1. 커뮤니티
2. Feedback - Reporting and analytics (Explore)
3. Report on Macros

Hi Susana -  Thanks so much for sharing your feedback. We do have an existing request for this feature, so I encourage you to up-vote and add your comments here: Explore report on macro usageThat t...

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• Nicole Saunders
• 만듦 2023년 01월 11일 23:46
• 0표

1. 커뮤니티
2. Feedback - Reporting and analytics (Explore)
3. Getting the most from reporting/explore

Thanks for sharing that, Jahn Bronilla!

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• Nicole Saunders
• 만듦 2023년 01월 11일 23:40
• 0표