Nicole Saunders

1. 커뮤니티
2. Tips from users - Zendesk Suite
3. Tip: Get desktop/browser notifications for new/changed tickets

Hi DuBose - Welcome to the Zendesk Community, and thanks for the feedback! I encourage you to share it in the Product Feedback forum, which the Product Managers read and use to inform their roadmap...

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 08월 03일 22:11
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Create a dynamic url to a ticket in a category

Hey, Scott! Welcome to the Zendesk Community! I don't have an answer for you off the top of my head, but I'll do some digging. We also have some super helpful community members and moderators who w...

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 07월 31일 22:07
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. How do you hide a category from the homepage?

Hey Yotan - I see that Wes answered your question over in the Hiding a Category thread, so be sure to check that out. Welcome to the Zendesk Community!

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 07월 27일 20:03
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

Hey Gene-  Sorry to hear that you're frustrated; this does seem like an important feature for chat. The "Answered" flag was added after the first response to indicate that an answer had been provid...

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 07월 03일 21:16
• -2표

1. 커뮤니티
2. Tips from users - Zendesk Suite
3. Change text for "My Activities" in HC

Glad to hear it seems to have resolved itself. Let us know if you have further questions. 

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 05월 16일 17:07
• 0표

1. 커뮤니티
2. Tips from users - Zendesk Suite
3. Operational Dashboards: How do you monitor your Zendesk real-time?

Hey Angela -  Sorry that you haven't heard anything yet! Word from the team working on the Explore EAP is that we’ve received a ton of interest from customers over the last few months and the reque...

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 05월 03일 18:48
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Best practices for setting the environment variables for a custom build application?

Thanks for jumping in, Cedric! Very helpful. You rock. 

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 05월 01일 21:52
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Converting PDF/Word Docs into Help Center articles

Hi Jireh and Sergio -  I'm checking around to see if anything is in the works to improve this process. In the meantime, it would be super helpful if you could head over to this thread in the Produc...

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 03월 03일 22:48
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Can hold music be changed?

Thanks for the clarification. I updated Chiaki's post above so that the link is live; that article includes instructions on how to upload a WAV or MP3 file to customize the recording.  I suggest gi...

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 03월 02일 21:08
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. Can hold music be changed?

Hi Marylou,  To clarify, do you want it to be a voice greeting and then music, or just music? 

• 댓글 보기
• Nicole Saunders
• 만듦 2017년 03월 02일 20:55
• 0표