Nicole Saunders
Head of community at Zendesk and host of the Conversations with Zendesk podcast.
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Nicole Saunders의 활동에 대한 투표 수-
Thanks for the feedback, all. Significant work is planned for Support and the agent UI in 2019. I can't speak specifically to search results at this time, but will make sure that the product manag...
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Thanks for the feedback, all. I've flagged this for the Product Managers. I know that they're doing some updates in the coming year, and will hopefully take these comments under consideration. Plea...
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Thanks for sharing this feedback, Ethan, and for using the template. If other users have needs similar to Ethan's, please up-vote his post and add any additional details in the comments below.
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Hi all - I've raised your feedback with the product team. They said they're interested in the idea and think it's a good one. They can't commit to implementing it just yet; it will have to be eval...
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That's an interesting use-case, Manon. For our other users, would this kind of functionality benefit you? If so, how would you use it?
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Glad to hear things are going well, Seth! Thanks for the feedback on the ticket tabs. We'll be interested to hear from other users if they have similar needs.
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Hey Kyle - We do care very much about everyone's well-being. But we've had to prioritize things that are more business-critical over nice-to-haves at this point in time. There aren't any projects ...
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I'll add that detailed use-cases in the comments add value to the conversation and helping PM's to understand what the problem is, what the scope is, and what the impact of a solution would be. Vot...
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Thanks for the feedback, Bonnie. We'll be interested to hear whether this would be useful for other users as well.
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Thanks for the feedback, Uwe. We'll keep this post open so that other users can up vote or add their use cases, and if it's something enough people are interested in, it'll get escalated up to the ...