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Kai
가입한 날짜: 2023년 4월 09일
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마지막 활동: 2024년 5월 02일
Zendesk Customer Care
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님의 최근 활동 Kai
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댓글Ticket automation and collaboration
Hi Corrina,
No, clients cannot see side conversations in Zendesk, nor are they notified about them. Side conversations are private communication channels used by agents to collaborate internally without involving the client.
No, clients cannot see side conversations in Zendesk, nor are they notified about them. Side conversations are private communication channels used by agents to collaborate internally without involving the client.
댓글 보기 · 2024년 3월 07일에 게시됨 · Kai
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커뮤니티 댓글 Q&A - Help center and community
Hi Scot,
Adding content blocks in bulk to previously created articles in Zendesk Guide involves several steps. Here's a general guide:
Please note that the specific steps and options may vary depending on your Zendesk Guide setup and the version you're using. Zendesk's documentation and support resources can provide more detailed and version-specific guidance.
By following these general steps, you can add content blocks in bulk to previously created articles in Zendesk Guide, making it easier to update and enhance your knowledge base.
Adding content blocks in bulk to previously created articles in Zendesk Guide involves several steps. Here's a general guide:
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Access Zendesk Guide:
- Log in to your Zendesk Guide account as an administrator.
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Navigate to Knowledge Base:
- Go to the "Knowledge Base" or "Guide" section, where your articles are located.
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Select Articles:
- Choose the articles to which you want to add content blocks. You can select multiple articles at once.
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Edit Articles:
- Edit the selected articles. This typically involves opening each article in an editing interface.
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Insert Content Blocks:
- Within the editing interface, add the content blocks where you want them in each article. You can use Zendesk's editor tools to insert the content blocks.
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Save Changes:
- Save your changes for each article.
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Review and Publish:
- Review the articles to ensure the content blocks are correctly placed and displayed. Make any necessary adjustments.
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Publish Changes:
- Publish the edited articles to make the changes visible to users.
Please note that the specific steps and options may vary depending on your Zendesk Guide setup and the version you're using. Zendesk's documentation and support resources can provide more detailed and version-specific guidance.
By following these general steps, you can add content blocks in bulk to previously created articles in Zendesk Guide, making it easier to update and enhance your knowledge base.
댓글 보기 · 2023년 10월 24일에 게시됨 · Kai
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댓글Zendesk messaging
Hi Jon,
As of writing, its not yet in the roadmap. I understand that it could be a useful feature. I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
In addition, I encourage you to create a new post in the Support Product Feedback topic (https://support.zendesk.com/hc/en-us/community/topics/200132066) in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post (https://support.zendesk.com/hc/en-us/community/posts/115007959427-Read-me-before-posting-How-to-write-an-effective-feedback-post-and-Product-Feedback-Guidelines).
As of writing, its not yet in the roadmap. I understand that it could be a useful feature. I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
In addition, I encourage you to create a new post in the Support Product Feedback topic (https://support.zendesk.com/hc/en-us/community/topics/200132066) in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post (https://support.zendesk.com/hc/en-us/community/posts/115007959427-Read-me-before-posting-How-to-write-an-effective-feedback-post-and-Product-Feedback-Guidelines).
댓글 보기 · 2023년 4월 21일에 게시됨 · Kai
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댓글Zendesk messaging
Hi,
As of the moment, there is no native way to make proactive messages disappear after a certain period of time.
As of the moment, there is no native way to make proactive messages disappear after a certain period of time.
댓글 보기 · 2023년 4월 17일에 게시됨 · Kai
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댓글How to fix access issues
Hi Vamshi,
To assist you better, I've created a ticket on your behalf so we can troubleshoot this issue together. Please check your email for more information.
To assist you better, I've created a ticket on your behalf so we can troubleshoot this issue together. Please check your email for more information.
댓글 보기 · 2023년 4월 10일에 게시됨 · Kai
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댓글Additional ticket channels
Hi Justin,
I'll create a separate ticket for further investigation.
Thanks!
I'll create a separate ticket for further investigation.
Thanks!
댓글 보기 · 2023년 4월 09일에 게시됨 · Kai
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커뮤니티 댓글 Q&A - Help center and community
Hi Lais,
This is possible by creating a subsection where you can create a Category > section > section > section > section > section. Each section can have a maximum of 200 subsections in it. Please note that this feature is only available for higher plans. More of this is discussed here.
Thanks!
This is possible by creating a subsection where you can create a Category > section > section > section > section > section. Each section can have a maximum of 200 subsections in it. Please note that this feature is only available for higher plans. More of this is discussed here.
Thanks!
댓글 보기 · 2023년 4월 09일에 게시됨 · Kai
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