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Phillip A
가입한 날짜: 2022년 4월 28일
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마지막 활동: 2025년 1월 01일
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님의 최근 활동 Phillip A
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커뮤니티 댓글 Q&A - Tickets and email
Hi Everyone!
I just wanted to share a quick update: at the moment, light agents can only change the ticket status if they are the ticket requester. In that case, they will need to set it manually in the Zendesk interface. If you're curious to learn more about this, you're welcome to check out this super helpful link: https://support.zendesk.com/hc/en-us/articles/4408846501402-Understanding-and-setting-light-agent-permissions.
Thanks a bunch for your understanding!
I just wanted to share a quick update: at the moment, light agents can only change the ticket status if they are the ticket requester. In that case, they will need to set it manually in the Zendesk interface. If you're curious to learn more about this, you're welcome to check out this super helpful link: https://support.zendesk.com/hc/en-us/articles/4408846501402-Understanding-and-setting-light-agent-permissions.
Thanks a bunch for your understanding!
댓글 보기 · 2025년 1월 01일에 게시됨 · Phillip A
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