Ramin Shokrizadeh

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Repost: Feature Request: Give Admins Ability to Change Agent Status

Hi CJ, Although I am not the PM working on the project, I can jump in and provide some more information on what we are doing and where the company is heading with regards to this feature request.  ...

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• Ramin Shokrizadeh
• 만듦 2023년 01월 27일 08:48
• -1표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Chat badge overlaps with the classic web widget

Hi Edmund, You can disable the chat badge from showing inside the Chat dashboard, you can learn more via this article: https://support.zendesk.com/hc/en-us/articles/4408828059546-Customizing-the-ap...

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• Ramin Shokrizadeh
• 만듦 2023년 01월 19일 19:06
• 1표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Block chat or delete chat

Hi Nick, Thanks for sharing your question. Have you tried using chat triggers already to block the visitor?  If not, you can look at the trigger actions here: https://support.zendesk.com/hc/en-us/a...

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• Ramin Shokrizadeh
• 만듦 2023년 01월 18일 07:13
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Chat - How to display custom message

Hi Michael,  If you want to include custom HTML or design to have a link or checkbox in the pre-chat form, you will need to go the Web SDK route. Some customers just put a short link in the pre-cha...

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• Ramin Shokrizadeh
• 만듦 2023년 01월 13일 16:20
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Proactive Chat - send message when offline

Hi there Nikki, Thanks for sharing your feedback about wanting to broadcast a message with your release notes. The triggers and proactive chat feature in chat was always built with the intention of...

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• Ramin Shokrizadeh
• 만듦 2023년 01월 03일 05:41
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Removing the chat widget manually

Hi Kait Have you looked at this article already? https://support.zendesk.com/hc/en-us/articles/4408839367706-Removing-Web-Widget-Classic-from-your-website-or-help-center  You can turn the channel o...

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• Ramin Shokrizadeh
• 만듦 2023년 01월 03일 04:59
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Live Chat transcript - User name listed rather than business name

Hi Lucy, Thanks for sharing the feedback around the transcript. This isn't something we are looking to change with Chat, as our focus internally is building up and growing the Messaging experience ...

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• Ramin Shokrizadeh
• 만듦 2022년 11월 09일 19:47
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. API Command for Setting an Agent's Status

Hi Keegan, Thanks for posting your question. Currently, the functionality does not exist to change the agent status in Chat. Over the last year, the engineering teams have focused on unifying agent...

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• Ramin Shokrizadeh
• 만듦 2022년 11월 07일 07:57
• 1표

공식 댓글

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. how to add an hyperlink in a chat message ?

Just posting an update on where this request currently stands at Zendesk in our current roadmap. For Chat customers, there are no immediate plans to offer rich text formatting like hyperlinking tex...

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• Ramin Shokrizadeh
• 만듦 2022년 11월 05일 15:43
• 0표

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Adding the Zendesk Chat widget to your website

Felipe You can use the following callback API for when Chat has a connected status: https://developer.zendesk.com/api-reference/widget/chat-api/#on-chatconnected

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• Ramin Shokrizadeh
• 만듦 2022년 09월 29일 06:54
• 0표