최근 검색
최근 검색 없음
![Rosie's Avatar](https://support.zendesk.com/system/photos/7574552768154/Me2_2024.png)
Rosie
가입한 날짜: 2021년 4월 17일
·
마지막 활동: 2025년 1월 29일
팔로잉
0
팔로워
0
총 활동 수
103
투표 수
6
플랜 수
37
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Rosie
Rosie님이 에 댓글을 입력함
There's no native way to report on phone call transcripts in Zendesk. The transcribe call summary were added as internal notes on the ticket after each call ends. In this case, you can download your ticket data and comments via JSON, which includes comments, or use the API that also supports comments side loading. If you have a large amount of data to export, incremental exports are a great option too.
Here are some helpful resources for you to explore:
Exporting data
What are my ticket export options?
I truly hope this information is helpful! If you have any questions or need further assistance, feel free to reach us out!
댓글 보기 · 2025년 1월 02일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글
Rosie님이 에 댓글을 입력함
The Automated resolutions dashboard displays a 30-day summary of automated resolution usage and a daily resolution usage breakdown. I'm afraid, once this is archived, there's no way to access it from dashboard. But we have several solutions in the works for our roadmap that should make a positive difference. While the existing Flow Builder Explore metrics aren't specifically designed for training bots, the “top unresolved answers” table in the pre-built dashboard can be a great way to spot flows that might need the most attention. If you're up for a little exploration, diving into the Flow Builder dataset could be quite rewarding! You can track events in a customer journey using the Sunshine Conversations app user ID and timestamp.
Hope this helps you every step of the way!
댓글 보기 · 2025년 1월 02일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글
Rosie님이 에 댓글을 입력함
To measure the tickets handled by agents, you can create a report using the Updates History dataset. Feel free to explore the Zendesk Support dashboard by navigating to Agent updates and the Agent updates report. This will allow you to see metrics for the Updater (not just the Assignee) and track the number of updates and comments (both Public and internal) made by the agent. For more details, check out our document on Analyzing your Support ticket activity and agent performance: Agent updates.
We also have some Explore recipes that you can easily replicate and customize to fit your needs:
I truly hope this information brightens your day and helps you out!
댓글 보기 · 2025년 1월 02일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글
Rosie님이 에 댓글을 입력함
You're using "text" type in your parameters. Text type is "a single-line input field". See the
parameters
list represents for Type. The following controls are available:Type | Control |
---|---|
text | A single-line input field |
checkbox | A single checkbox |
url | A single-line input field, validated for correct URL syntax |
number | A single-line input field, validated to include only numbers |
multiline | A multi-line textarea. User input is limited to 64Kb |
hidden | A parameter never shown to the user on the settings page |
oauth | Required if your app uses OAuth. See oauth in the manifest reference. The parameter is never shown to the user |
For more details, kindly check our Manifest reference.
댓글 보기 · 2025년 1월 02일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글
Rosie님이 에 댓글을 입력함
I hope you're doing well!
We appreciate you reaching out to us in our Community. I noticed that you've submitted a ticket to our Support team regarding this issue. I will now proceed to follow up on that ticket to investigate why you are encountering an error when attempting to import organizations.
Thank you.
댓글 보기 · 2024년 3월 21일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글
Rosie님이 에 댓글을 입력함
I wanted to thank you for your interest in this post. As Shawna mentioned, this has been communicated to our PM team to look into this feature. This means, it's not available just yet. We are looking forward for any update or any progress regarding this feature. Additionally, you can stay informed about new features and updates to our product by following this section here and keeping an eye on this article for any updates.
Thank you for your time. Have a wonderful day!
댓글 보기 · 2024년 3월 21일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글
Rosie님이 에 댓글을 입력함
In that case, you could use the Updates History dataset and measure the update handling time of the agent. You can copy the recipe from Measuring update handling time by agent and filter the Updater name to specific agent you want to report. Then add the Ticket ID to see tickets that they've updated. Also make sure to filter it with the Updater role as Agent or Admin to exclude updates made by end-user or system.
You can give it a try and see how it goes! Hope this helps.
댓글 보기 · 2024년 2월 22일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글
Rosie님이 에 댓글을 입력함
Have you tried to add your Zendesk app into your new channel?
Go to your channel or the new channel you created. From the channel name, click the dropdown and you'll see the "Get channel details" then go to Integrations to see the options below:
![](https://support.zendesk.com/attachments/token/wRrFg9gpoWaKds2A0YXBVJ4Ek/?name=Screenshot+2024-01-31+at+2.18.49+PM.png)
Under Apps click the Add an Apps to see the option below:
![](https://support.zendesk.com/attachments/token/oojQYdS5BrZn2K2lrMxp6nlRc/?name=Screenshot+2024-01-31+at+2.21.35+PM.png)
From here, if you click the Add, you'll be able to add your Zendesk integration into your channel.
Or you may follow the steps here: Adding the app to a Slack channel.
I hope this helps!
댓글 보기 · 2024년 1월 31일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글
Rosie님이 에 댓글을 입력함
If you enabled your Omnichannel routing, you'll manage notification settings in the Admin Center. If no, then the messaging notification will be managed in your Chat dashboard and configure the notification based on your preferred option and routing rules. To learn more of the set up, see Setting up notification routing for messaging.
Hope this helps. Thank you!
댓글 보기 · 2024년 1월 20일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글
Rosie님이 에 댓글을 입력함
Thanks to your feedback. Currently, the shift key is not working in Sell. This is a good feature to be added in Sell, but I'm not sure about the feasibility. Our product team will be informed and they will continue monitoring any feedback in this area. If more people share similar feedback like you, there's a possibility that it will be added to later updates.
Thank you.
댓글 보기 · 2024년 1월 19일에 게시됨 · Rosie
0
팔로워
0
투표 수
0
댓글