Ryan McGrew
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Hey Tony Maninha, Firstly thanks for the enthusiasm and engaging on the thread. Part of what we want to get out of putting our roadmap out here is elicit this type of discussion. I just wanted to p...
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Hey Cheryl, I believe these APIs are what you're looking for, let me know if that's not it and you need something else. Thanks!
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If I follow this request, you're essentially looking for Answer Bot like functionality for customers to solve their own tickets but for links you insert in ticket comments in triggers. Is that corr...
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Glad I could help Matthias Miltenberger!
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Hey Peter Frutchey, We maintain article history in perpetuity. So there's no time limit on the storage of this information. Thanks!
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Hey Matthias Miltenberger, It looks like your upgraded theme is still dependent on jQuery. You can include the latest version of jQuery in your theme and that should address the issues you're seein...
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Hey All, I've escalated this to a ticket for the team to investigate as this appears like a bug. Thanks!
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Just to confirm that both of you would want search based on ID in search interfaces like the KC App, Help Center as well as in the Manage Articles interface. Is that correct?
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Hey Electric Blue, You may want to check out our information on Proactive Chat that talks about how to trigger chats with particular users. Thanks!
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Hey Angie Schrader, If you have a need to produce offline manuals for customers, you may want to look at tools like Paligo or MadCap Flare which are technical documentation tools that specialize in...