Sabra
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Lydia Forsyth - drafts will not be viewable by other agents in Zendesk. Maya Way - that is correct: internal note functionality and comments are not affected by this change.
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Nikki Trinidad - here's an article with steps for Restricting Satisfaction Surveys by Date and the article How to add a cool-down period to satisfaction surveys also has tips for how to set up some...
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Hey Steven Hampson! The board view is currently only available in Sell. If you would like to see something similar in Support, I'd encourage you to leave feedback here.
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Hey Jennifer Gillespie! I would encourage you to follow this feedback post to get updates on any timelines associated with this kind of functionality: Ticket export tool for End-users (Export ticke...
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Hey Narendra Kumar! I would definitely suggest the steps that mathieu lepoutre mentioned above. If you are still having issue, I would recommend having your developer record a HAR file of the notif...
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Vincent Synan & Jeannette Räntfors - while we don't have native integration to automatically create a Jira issue when a Zendesk ticket is created, Zendesk can call a webhook via a trigger, when a t...
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Jennifer Gillespie -- we are using a third-party to create and capture the customer satisfaction surveys that you are seeing when you Zendesk ticket with Support request is Solved. Trevor Shaffer...
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Hey Responsable-produit! That error indicate's the theme's version number in the manifest.json file does not comply with the versioning convention. This will need to be updated following convention.
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Hey Lloyd! The behavior you are referring to is what we call Focus mode. This mode isn't currently supported with Omnichannel routing. If all agents are at capacity when a new messaging conversati...
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Hey Ross! Yes, the step To configure a CNAME in the CloudFlare dashboard is only applicable if you are using Cloudflare for DNS. I'll make a note to update this article so it's more clear for folks...