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Sasha Zakharenko

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2024년 6월 28일

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님의 최근 활동 Sasha Zakharenko

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커뮤니티 댓글 Developer - Zendesk Apps Framework (ZAF)
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Hi Nurymkhan!

As we discussed in the call, here is the proposed solution:

  1. Create a ticket Side Bar App
  2. Listen to comment.attachments.changed
  3. If an attachment is added, fire another API call to delete the attachment from the comment
  4. [Optional] Show dialog/modal on error about adding the attachment
  5. Result: If the agent press Send button, it will still not deliver the message
This will be the generic solution since it is workable for both Comment base (email) + Messaging
If it's too complicated - our PS and partners are here to help. 
 
We will be visiting your company next week, see you!

댓글 보기 · 2023년 3월 09일에 게시됨 · Sasha Zakharenko

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