Tetiana Gron

Ben Chapman You should use `{{satisfaction.survey_url}}` for the new CSAT experience. 

Dan Lucy-Lloyd We recommend to use `Notify by > User text` action for SMS notification with `{{satisfaction.survey_url}}` placeholder in the body. 

Chris Hobart the customizable CSAT doesn't reopen a ticket because your customers answer within a web page. However, the customers can still send a reply in the messaging. If you want to block replies in messaging upon some events, I would suggest to write a post in one of the messaging community topics. 

Fiona the condition should be respected. Could you please reach out to Zendesk support if it doesn't work this way. 

Hi Tijn vs! Thank you for taking the time to provide us with your feedback here. This feature is on our roadmap. Per our Community Guidelines  we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. 

Thank you Tim for the feedback! We'll consider this feature. 

Philipp Metzdorf  the {{generative_answers}} helper is already available as part of the Copenhagen theme. Could you please check with the recent version of the Copenhagen theme? You have to use at least two words query for the generative search. 

CORE Help Admin it is coming. Please follow What’s New page in the Help Center for the product updates. 

Hi Jeff Payton ! Your account has been added to the EAP. 

Jeff Payton I've checked your account and noticed that you submitted a non-default subdomain. Please resubmit the form with the default subdomain, and the feature will be available across all account brands.