Tetiana Gron

1. Zendesk updates
2. Announcements
3. Announcing a spam prevention tool in CSAT

Hi everyone, We continue experimenting with our spam prevention tool. We have recently rolled out some new updates to it. 

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• Tetiana Gron
• 만듦 2023년 09월 19일 08:30
• 0표

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Thank you David Launen for the explanation! We will try this approach in the following days.  

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• Tetiana Gron
• 만듦 2023년 09월 15일 13:14
• 0표

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

Hi David Launen, May I ask you what score you use to show CAPTCHA? 

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• Tetiana Gron
• 만듦 2023년 09월 14일 11:07
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Hi Forrest Gamba, The new experience will be available this year and we are going to iterate on the CSAT feature during 2024. 

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• Tetiana Gron
• 만듦 2023년 08월 25일 09:09
• 0표

공식 댓글

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Hi everyone, We are currently working on a new CSAT experience. It includes a more flexible CSAT scale and ability to reword the questions. Multiple questions are also on our roadmap. Although we d...

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• Tetiana Gron
• 만듦 2023년 08월 23일 14:00
• 0표

1. 커뮤니티
2. Feedback - Help Center (Guide)
3. Ability to copy Anchor/Jump links in the Knowledge Capture Tool

Hi everyone, We recommend using Knowledge in the Agent Workspace. You can navigate to an article section and link a particular section of the article to the ticket. Read more About Knowledge in the...

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• Tetiana Gron
• 만듦 2023년 08월 16일 14:29
• 0표

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Hi Madeleine, I think your question is about labels and not content tags. You can add a label "truoubleshooting" to the article so then it is a match of the word that is not part of the actual arti...

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• Tetiana Gron
• 만듦 2023년 08월 10일 08:39
• 1표

1. Zendesk updates
2. Announcements
3. Announcing Content Pinning in Knowledge in the Agent Workspace 

Hi Ryan Boyer, There is a long term plan to get better reporting on the events from Knowledge in Explore. Unfortunately, I don't have timeline for this. 

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• Tetiana Gron
• 만듦 2023년 08월 07일 14:57
• 0표

1. Zendesk updates
2. Announcements
3. Announcing a spam prevention tool in CSAT

Hi Jahn Bronilla, We still get some reports about false negative so it might be better to wait a bit with changing the placeholder. 

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• Tetiana Gron
• 만듦 2023년 08월 03일 08:58
• 2표