Toby Sterrett
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Toby Sterrett의 최근 활동-
Brian Kneebone do you mean something along the lines of a printable view (which could be saved as a PDF is desired)? Sounds like you're referring to individual messages within a side convo, would y...
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Hey everyone, thanks for all the great feedback here! We've done some exploration into being able to process the signatures so that the markdown and dynamic content can be hydrated. We need to work...
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Alan Peterson I think what Jimmy Rufo is getting at is that if the content doesn't accurately paste into the side conversations composer, but it does work acceptably in the ticket comment composer,...
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We'll take a look, thanks Luke Tyhurst
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Martijn Snels • pluscloud.nl do you mean connecting a ticket into another ticket by making it a child ticket side conversation? Or converting the ticket's conversation into an email side conversati...
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Jacob Christensen glad to hear the ideas around child tickets will be useful! As for bringing over tags and the ticket form from the parent, be on the lookout for an announcement very soon :)
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RJ Hines This move to the context panel won't affect the child ticket behavior, but we are doing some investigation into evolving their behavior in a separate track. Mainly, we're looking at a way ...
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David Brown yes, the inline side conversations in the conversation log will still be there for easy access. The side conversations context panel icon will have a badge indicator if there are unread...
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Hi Ivan. Much of the time, bounceback emails don't include the info necessary to tie it back to a side conversation, unfortunately. There is some exploration around collecting delivery status at a ...
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Hi Manuel. We are working on migrating side conversations to the context panel on the right side. It's a pretty big move, so we don't yet have an exact date for rollout, but the work is underway.