Toby Sterrett
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Toby Sterrett의 최근 활동-
Will Yolen does this refer to total number of messages an agent has sent in any given channel? In other words, both side conversations created and replied to?
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공식 댓글 We are actively working on a side conversations dataset for Explore. No exact date just yet, but we'd love to hear any details you'd be interested in getting in the reporting. From this thread I se...
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We're making good progress on getting this built out. I've taken note of the folks in this thread to notify when we have something to try out.
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Jen Ma there is currently no way to use automations to send a reply to an individual side conversation. Automations are scoped to the ticket, so there's no direct way to interact with or update ind...
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Unai, I think the condition to not send an email notification if the comment update is via side conversations should work if you also set the email notifications to only have the most recent commen...
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Unai Roiz thanks for the question and feedback. I see what you're referring to, and have some ideas (and questions): Suppress email notifications – comments made from the side conversation come th...
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Hi Andrea. The email addresses are actually not included currently because of the opposite problem that can sometimes happen: leaking individual agent email addresses out to recipients. We've thoug...
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공식 댓글 Hi everyone, just wanted to check in here to say that we made an adjustment to signatures in email side conversations so that they are included directly after the message that is typed into the sid...
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Hi everyone, thanks for the great feedback and examples of how CCs would be useful for side conversations! We are exploring an approach for adding the capability to explicitly CC recipients to the ...
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@... that's correct, it would only disable adding the signature to side conversation message composers. In the meantime, you could try out the macro approach to dial in the formatting, and click th...