Toby Sterrett
-
총 활동 수157
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수3명
-
투표 수1
-
플랜 수56
댓글
Toby Sterrett의 최근 활동-
Hey everyone, apologies for the continued delays. We're in final feature and deployment reviews right now. In the meantime, I just added more EAP signups to the feature, and I'll add more up until ...
-
Hi Ben, we have some ideas we're exploring right now that would help with this type of workflow. It wouldn't necessarily be a trigger to change the requester, but to make it possible for the reques...
-
Hi Mathias, out of curiosity, have you tried child ticket side conversations? If you create a child ticket the resultant ticket will have a banner that links back to the parent ticket. For light ag...
-
Hi Serge, thanks for the feedback! Agreed that the side conversation notifications need to live in a place like the Home Dashboard like you suggested. Unfortunately, the existing dashboard activity...
-
Hi all, we are actually starting to roll this out today. We are aiming to have it available in all accounts by early next week.
-
The one way we've thought about how this could work would be if all the users who would be potential recipients authenticated their individual Teams account with the Zendesk app, which would enable...
-
Hey Wesley, thanks for the detailed feedback! We've definitely thought about ways to enable "nudging" for side conversations. Currently, automations only work with tickets, and they don't have a wa...
-
Ok, thanks for the added detail, Roy Landman! That's an interesting scenario, as it means we'd essentially have to: Provide a way to initiate converting a ticket into a side conversation Let agent...
-
Hi Ryan Boyer and Aaran Chilinski - Customer Success Developer – we're currently in the home stretch. We're looking to start rolling out the access to opt into the context panel move to everyone st...
-
Hi Dan, I wanted to check to see if this is still happening for you. If so please let me know and I'll open a ticket so we can investigate further.