Toby Sterrett
-
총 활동 수145
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수3명
-
투표 수1
-
플랜 수52
댓글
Toby Sterrett의 활동에 대한 투표 수-
Hey everyone, thanks for the feedback on this. We're currently working on a way to address this. The idea is to piggyback on the follow-up ticket idea so that when a side conversation in a closed t...
-
Hi @... and @..., thanks for the feedback! Quick question on how you'd expect this to work... would you anticipate the printing a ticket would include the side conversations in the place where they...
-
Hey all, I wanted to give everyone a status update. We're making great progress on the migration of side conversations to the Context Panel, but it's going to need a bit more time in the oven as we...
-
Hi all, quick update to let you know we have made a lot of progress on getting side conversations set up as a data set in Explore. We're still working through some production data pipeline tasks an...
-
공식 댓글 We are actively working on a side conversations dataset for Explore. No exact date just yet, but we'd love to hear any details you'd be interested in getting in the reporting. From this thread I se...
-
Jacob Christensen glad to hear the ideas around child tickets will be useful! As for bringing over tags and the ticket form from the parent, be on the lookout for an announcement very soon :)
-
David Brown yes, the inline side conversations in the conversation log will still be there for easy access. The side conversations context panel icon will have a badge indicator if there are unread...
-
HI Bryan Haeussler – we are currently finishing up the ability to include data from the parent ticket during the creation of the child ticket. We'll be starting with the parent ticket's tags, brand...
-
Jen Ma there is currently no way to use automations to send a reply to an individual side conversation. Automations are scoped to the ticket, so there's no direct way to interact with or update ind...
-
Hi Randy. We're currently in the process of investigating parity with the Ticket editor, so this is definitely something we'll be aiming for as part of that. Thanks for the feedback!