Tomasz Kancelista

Thank you, folks! Your contributions are invaluable. Please feel free to continue posting if you have more ideas. Stay tuned for updates!

Best,
The Zendesk Explore Team

👋 Hello Zendesk Community,

We're developing a new feature for Zendesk Explore - Quick reports using natural language processing. This feature will allow you to interact with the system using everyday, conversational language. By asking questions, you can streamline the process of creating reports and more.

To optimize this feature, we need your help! We're collecting questions that you would typically use as prompts to retrieve the data you require in your everyday work. These can be simple or complex, as long as they reflect your needs. For instance, prompts could be, "What's the average response time for tickets today?" or "Show me the number of unresolved tickets in the last 24 hours on a line graph".

To participate, reply to this post with your prompts. Your input will help us train our AI model and make this feature more user-friendly.

🙏 Thank you for your contributions!

Best,
The Zendesk Explore Team


PS. Our goal is to launch the Early Access Program (EAP) for this feature next year. Stay tuned for more updates!