Volkan Akdugan
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Volkan Akdugan의 최근 활동-
Hi Tobias, I really appreciate your detailed feedback. I have shared it with the Voice Product Team. I believe this information is very valuable. Thanks,Volkan
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Hi Sam,Thank you for your understanding. I'm always happy to help our customers in any way I can.To maintain the transparency I promised, I'd like to clarify that the planned Agent Status dashboard...
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Hi Everybody, I apologize for the delays and communication gaps regarding the release of the Historical Agent Status Dashboards and the frustration this has caused. We acknowledge our failure to me...
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Hi NoraZendesk does not currently offer triggers based on agent statuses. However, it does publish events whenever there is a change in an agent's status. If you need to initiate an action or set u...
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Thanks for the feedback, 이지훈(maclaude). Could you please elaborate on the use cases you are trying to achieve?
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Hi Mistyamber Reynolds To enable these use cases we are developing new API set called Agent Availability API, they are currently in EAP. We will launch general availability by end of this month so ...
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Hello Lloyd, Thanks for reaching out! Please see my answers below. To enable Omnichannel Routing in Zendesk, you need to have the agent workspace enabled and messaging must be enabled at 100%. Yo...
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Hi Rafael, we hope you will benefit from the new APIs! Please feel free to share your feedback in the community once you've start experiencing them.
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Hi Tobias HermannsThank you for your interest in our APIs! Regarding your question, we are thrilled to announce that we will soon be launching a new set of APIs called "Agent Availability APIs". Th...
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Hi Rina, To be clear, focus mode only supports live Chat and Talk channels. For now, you can set different priorities for incoming workload using Omnichannel Routing. In addition to that, "focus mo...