Mary Paez
Knowledge Manager for Veeva Global Support KCS Certified
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any update on this question? We are getting tickets closed with KB are taking longer than tickets without KB. Doesn't seem right.
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Is there any update on this? We still are waiting for a way to do this?
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Did you also check the Managed by Setting as well as Visible to property?
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Following an Article - await notifcation that changes were made
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
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Mary Paez님이 에 댓글을 입력함
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
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We created two separate reports and used a pivot table. When we do a comparison of linked article tickets and tickets without linked articles, The average resolution time in our report is higher in...
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How to compare avg resolution time of tickets with and without KB?
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this? "com...
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Mary Paez님이 에 댓글을 입력함
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this? "com...
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Mary Paez님이 에 게시물을 만듦
How to get an Explore report on the list of articles awaiting verification by author/owner?
I'm trying to get a report of the number of articles and the list of articles that need to be verified per agent. When I do this under the team publishing dataset, I get all zeros for each agent....
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Mary Paez님이 에 댓글을 입력함
I'm trying to get a report of the number of articles and the list of articles that need to be verified per agent. When I do this under the team publishing dataset, I get all zeros for each agent....