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Kyle Pinkley

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2023년 11월 10일

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님의 최근 활동 Kyle Pinkley

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커뮤니티 댓글 Feedback - Ticketing system (Support)

We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration. 

댓글 보기 · 2022년 8월 25일에 게시됨 · Kyle Pinkley

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커뮤니티 댓글 Feedback - Ticketing system (Support)

This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. 

Our agents have been experiencing the same thing with TextExpander.

This update that we didn't have time to prepare for has impacted the ability for our agents to properly paste text. They now need to spend time formatting pasted text, which is an obstacle that wastes time in each ticket. 

100% agree.

댓글 보기 · 2022년 8월 08일에 게시됨 · Kyle Pinkley

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게시물 Feedback - Help Center (Guide)

This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To see how users are interacting with the bot, I would love to see the ability in content queues to show the users inputs during a bot conversation. 

2022년 8월 03일에 게시됨 · Kyle Pinkley

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게시물 Feedback - Reporting and analytics (Explore)

To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this is not possible.

2022년 8월 02일에 게시됨 · Kyle Pinkley

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Agents from our team have reported the same thing as well with Google Translate. 

댓글 보기 · 2022년 8월 02일에 게시됨 · Kyle Pinkley

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댓글Account settings of the ticketing system

My eyes would thank you if you could add a native dark mode feature in Zendesk.

댓글 보기 · 2022년 6월 10일에 게시됨 · Kyle Pinkley

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게시물 Feedback - Ticketing system (Support)

When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it:

The banner stays visible in *.zendesk.com until you X out of it. I could see the benefit of Zendesk admins being able to place their own banner for agents to see, with the option for the admin to toggle it off/on.

2022년 5월 03일에 게시됨 · Kyle Pinkley

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댓글Attachments and CCs

There is a typo, "Googce Sheets" should be "Google Sheets".

댓글 보기 · 2022년 4월 20일에 게시됨 · Kyle Pinkley

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커뮤니티 댓글 Feedback - Ticketing system (Support)

This has been reported on a couple of occasions by our agents. In some cases the limit is not high enough depending on how much output from logs is sent. The customer needs to receive all of the response the agent is sending. Having a warning show when the limit is reached and when the customer submits a response would at least help.

댓글 보기 · 2022년 1월 31일에 게시됨 · Kyle Pinkley

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커뮤니티 댓글 Discussion - Tips and best practices from the community

댓글 보기 · 2021년 11월 16일에 게시됨 · Kyle Pinkley

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