Ryan Boyer

1. 커뮤니티
2. Zendesk APIs
3. Explore API

I agree with this post and the original post here: https://support.zendesk.com/hc/en-us/community/posts/4409222585114-Explore-API. In our instance we do a lot of reporting outside of Explore in a d...

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 08월 31일 12:53
• 1표

1. Zendesk updates
2. Announcements
3. Announcing Content Pinning in Knowledge in the Agent Workspace 

Are there plans to have reporting regarding content pinning in Explore in the Knowledge Capture events dataset? Currently, I do not see that as an option.

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 08월 02일 18:13
• 0표

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

Like many other comments, what are the steps to convert a current "classic" dashboard to the new dashboard? Is it a manual process or is there some kind of automation to the new experience?

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 07월 26일 13:27
• 5표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Remember filters in Knowledge tab in the Context panel

While the update to the default filters is helpful, we need the ability to have agents preset their own individual filters and have that saved in their own workspace. We have segments of agents tha...

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 06월 02일 16:58
• 0표

1. 커뮤니티
2. Feedback - Reporting and analytics (Explore)
3. Using "Followers" values in Explore

In our instance, we also need the ability to report on the Followers field in Explore. This data would be useful in reports and for tracking purposes.

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 06월 01일 16:57
• 0표

1. Guide
2. ...
3. Guide basics
4. Guide product limits for your help center

Is there a way to query or run a report on some of these limits to see how close we are to them? For example, images, is there a way for us to see how many images are currently in our library so we...

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 03월 27일 15:03
• 0표

1. Support
2. ...
3. Ticket customization
4. Creating custom ticket statuses

Like others have mentioned above, we would like the ability to restrict custom statuses to certain groups/forms. In our instance, we serve a wide variety of use cases, and different groups have dif...

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 03월 23일 13:43
• 3표

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Thanks, Toby Sterrett. For the EAP, if we sign up is this an on/off switch we can turn on in our account? Also, are we able to just deploy it in one of our lower environments to test before having ...

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 02월 28일 19:32
• 0표

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Toby Sterrett, just checking in to see when we will see the tooltip in our context panel to enable this. Thanks!

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 02월 27일 14:29
• 0표

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi, Toby Sterrett, is there any update on when this feature will be released? Thanks!

• 댓글 보기
• Ryan Boyer
• 만듦 2023년 01월 30일 15:03
• 4표