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Scott Franke
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 8월 01일
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님의 최근 활동 Scott Franke
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Is there an API or other method to monitor these connection metrics for non-human/browser-based agents?
This is great for human agents using the browser but doesn't work for non-human agents utilizing the Chat Conversations API. It would be great to monitor these metrics for these types of agents to troubleshoot connection issues.
댓글 보기 · 2022년 5월 02일에 게시됨 · Scott Franke
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Hi,
I'll admit I didn't look for my question/answer through all of the comments but I did look through a lot.
Using the JSON user export, is it possible to get all of the users' identities or only the primary? In my case email address. If I want all of the email addresses, do I need to use the Rest APIs? I don't see the non-primary emails anywhere in the export.
- Scott
댓글 보기 · 2021년 6월 21일에 게시됨 · Scott Franke
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Is there an api endpoint for just deleting attachments from the chat transcript without deleting the whole chat? Or do you need to just use the Update Chat endpoint?
https://developer.zendesk.com/rest_api/docs/chat/chats#update-chat
댓글 보기 · 2021년 4월 02일에 게시됨 · Scott Franke
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Is it possible to use this method/non-grant type tokens to grant access for the Chat APIs?
The documentation for the Chat Conversation API references setting the scope (singular) to read, write, and chat.
The Create Token end point has scopes (plural) and errors if you include 'chat'.
Requested scopes are invalid. Invalid scopes: chat
Is there another method to set the scope for non-grant type token or do you have to use one of the grant type token methods?
댓글 보기 · 2021년 3월 26일에 게시됨 · Scott Franke
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I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messages from the Answer Bot. We don't have the answer bot but I am trying to recreate that initial experience.
I know you can use triggers to send proactive messages but the triggering events are quite limited. Specifically I've tried the "When a visitor loads the chat widget" event but this isn't really the same experience since it will send the message before the widget is opened/expanded by the visitor.
We don't want to use the pre-chat form either so options are limited even further
Does anyone know of a better way to recreate that user experience?
2021년 2월 04일에 게시됨 · Scott Franke
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Is it possible to use an API token for authentication in the HTTP Target? I've tried with an existing token we use for other API calls but I'm receiving a 401 HTTP response code for Unauthorized.
Has anyone had success using an API token for this or any other HTTP target back into Zendesk?
Thanks!
댓글 보기 · 2019년 6월 17일에 게시됨 · Scott Franke
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