Jo Herbert
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총 활동 수11
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수4
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플랜 수3
활동 개요
Jo Herbert님의 최근 활동-
Jo Herbert님이 에 댓글을 입력함
Ahhhhhh ! Thanks I was trying to do EVERYTHING under tickets not updates. Now it makes sense Thank you
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Jo Herbert님이 에 게시물을 만듦
Number of customer replies
답변함HI All I am trying to log how many customer replies are put in per ticket. I found the agent replies but cannot find a way to log the customer replies. Any idea how I do this? TIA Jo
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Jo Herbert님이 에 댓글을 입력함
We really really need this! We have customer that has a SLA level but they require a response of 1hour If I use hours then we are already breaching the SLA. Please can you get minutes implemented...
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Jo Herbert님이 에 댓글을 입력함
We really need the option of include internal comments when printing tickets!